Safe Step Walk-In Tubs & ShowersReviews of safesteptub.com

What didnt go wrong. Water went cold before it hit my ankles. Bought a big new water tank. Still goes cold before filling. Leaks. I mean really leaks, puddles all over the floor. Drains all the time. Cant run jets becasue water goes below top jets after a few minutes. I do have a plumber scheduled for next week that Safe Step set up for me. Will update after that. I have had the tub for a month and a half. Today would have been the first day I could enjoy it. But still no.

salesman didn't know his product and after buying support from SafeStep was non-existent. If I didn't want the top rated walk-in tub I would have canx. the order. be aware there is no communication after the sale. The installers, by independent sub-contractors could not have been better.

Had my tub for 5 years first had Leak with the door. Then had rats that never had before had to spend 2000 to fix that since not covered under lifetime warranty. The rats are back but customer service will not send anyone to look at it. If sales would have told me this could be a Ptolemy would not have done it.

Our $23,000 top of the line Safe Step Tub stopped working on July 15th, 3 months after it was installed. The unit started expelling the water rather than delivering it back into the tub during the MicroSoothe Air Therapy process. We called Safe Step early the next day and waited to be contacted by tech to set up a repair appointment. Here we are July 20th and still no call, and after talking to them again this morning still have no idea when a tech will call. He may/or may not have to wait for a part, and then we have to fit in his que. The people are very nice, but nothing gets done. 24Sep2024 Update. Here we go again, System does not want to start, first push Micro button and the motor runs, but no water movement, than push Water button and sometimes it starts, but today it did not. Went through the process twice before it started moving water. Than after a few minutes it stopped and I had to restart again. Service said they will put a rush on it, last time it took a month, hope this is faster.

This company sold my mother a tub for $15000 years ago. Very overpriced and used high pressure. My mom was an elderly widow and never told me till later. I looked at the whole deal and felt it was bull. Beware of this company. Not worth it. Every time I see the commercials I cringe. It was in 2019. This trustpilot app won't let me set the date correctly.

9am noHot water not functioning.

I should have gone to a showroom where I could have practiced getting into and out of Tub. Reason being there is little room getting past door and then getting out of way of door to be able to close. I'm not sure if there are differ size tubs, but the one I have is small. I'm 5'7" and weigh 175 pounds. I live alone and in good physical health. If I should have some physical difficulty, I would find it hard to get in and out on my own. Bottom line, visit showroom before purchasing. They are expensive.

The installation was OK, but the caulking is splitting around the tub. I have a major problem with the water as it stings my eyes and face while using the hand held wand. My body itches while in the tub, and afterwards. Perhaps it's in the tubing. My salesman was obnoxious and kept referring to his mother-in-law when I was concerned about my height 4'10". He told me she is 4'11" and that she can reach everything. We'll, I cant reach the foot jets or the hand held wand, or any controls. Please let me know what can be done about this water problem. Thanks