Safe Step Walk-In Tubs & ShowersReviews of safesteptub.com

⭐ 1/5 Stars – Very Disappointed with the Installation Quality My elderly father had a Safe Step walk-in tub installed a while back, and I am extremely disappointed with the quality of the installation. For something that cost nearly $20,000 or more, you would expect professional workmanship and attention to detail. Unfortunately, that has not been our experience. I’m only now discovering some of these issues as I’ve been helping my father around his home. Several things are loose, and the overall workmanship looks rushed and poorly done. It’s frustrating to see this level of work, especially considering how much money was spent. My father is elderly, and the whole purpose of purchasing a Safe Step tub was to provide him with a safer, more comfortable bathing experience. When you’re installing equipment specifically designed for elderly individuals, quality and safety should be top priorities. For the amount of money this company charges, there is absolutely no excuse for sloppy workmanship. Customers should not have to go behind professional installers to discover problems and question whether the job was done correctly. I expected much better from a company that markets its products toward seniors. Very disappointing, and I hope Safe Step takes responsibility for the quality of work performed by its installers.

Took a month to complete, customer service did not call back. Very displeased.

This company used AI people for their customer testimonies!! I saw an ad where they said they were rated with "the best customer satisfaction" and "hear what our customers had to say about us" and the 'customers' were AI generated. This is false advertising, DO NOT SUPPORT THEM YOU CANNOT TRUST THEM

Had a salesman come to my house as I needed a walk in tub for my wife who is afraid to shower because she fears falling. She seems to have advanced dementia (still going through the medical processing to confirm this diagnosis) The salesman reviewed the possible location and went through the options. Paid a deposit of $8,682 for a tub with an undertaking it would be installed a month later on a particular date. Found out later doing research that normally a deposit is asked of between $1,000 to $2,000. I was present when the salesman rang his office and confirmed the date of installation. Signed contracts electronically and advised all documentation would be sent via email (never received a copy of the contract). Waited in the agreed date and time for the installation. No one turned up. Contacted the installer (left phone message. No return call received). Phoned the salesman and told a name of a person to contact concerning the installation. From Safe Step corporate headquarters got a phone number. Rang that number and left a message but did not receive a reply. Emailed a complaint to Safe Step but did not get a reply. Contacted the salesman asking for a copy of the contract and details about the scheduling person. Received a text reply of 'Gf'. Nothing else. Looked up what 'Gf' means and it is not very nice. Have emailed the company for a copy of the contract. No reply. Written a letter to the company and waiting for a reply.

Week and a half ago wife and I looked into buying a walk in bath tub. We reached out to Safestep. After said and done we ordered a tub all in at 20 thousand. At the beginning we believed this is also install. Not so we had to hire our own contractors. Also something nagged at me What if tub had faulty parts. I reach out to ralph and he preceeded to tell me that I would have to uninstall part myself and send it to safestep. Thats when I decided to cancel order. I reached out to Ralph and told him I want to cancel and we want our money back. Also I want an email confirming cancelation. Following Monday did get a call from safestep they said my order is cancelled. I told the woman I want an email to confirm cancellation. A week goes by and still no email. Finally on following Monday I called Safestep and spoke with Kevin. When I called In I told rep that I am in the proccess of calling Police. Thats when she got me speaking with Kevin. He sent me and email showing that the 1000 has been returned and cancelled. Now maybe when someone cancelled order maybe Safestep should email cancellation confirmation RIGHT AWAY instead of making customer wait. Keep customer in the loop. Communication goes a long way. Wife and I are getting in future a walk in bath tub. Safestep does not corner the market on walkin tubs. I have seen on Home depot and Home hardware walk in tubs at about 6-8 thousand dollars with jets, aroma theropy. The sales reps make it sound that Safestep is the only company. With home Depot you are dealiling with local people and local sales. Save your money Safestep is way to expensive

I wouldn't buy one of these water wasting things for any reason in this day and time of water shortages anyone that buys one of these things is just selfish and basically not very smart. So you sit in your expensive tub put 50 to 80 gallons of water you relax wash and then stand up and everything you just washer off goes right back on your like a skimmer. Only a non thinking person would buy one of these wasteful worthless products

We had a chair lift installed it is very loud and squeaks. The guy who installed it said if we need to fix that we can call support. Not sure why it wasn't fixed when installed. Had to call several times before someone helped me. Got my fingers crossed they will actually call and stand behind their product.

Over priced POS. Rip off artist go to Lowe's and get you jacuzzi tub for 6 to $700 easy to hook up yourself if not plumber will do it for under $200 don't fall for this rip-off bullshit they think they have a monopoly and they corner the market they're nothing but a bunch of ass wipes ripping people off especially the elderly you can get a full size jacuzzi that holds eight people with more Jets a lot nicer and in some cases I ramp for people that are disabled or handicapped or paralyzed from the waist down or the waist up