Mel
Very satisfied
Sales person very well informed and efficient. Installation crew was outstanding and did very good job.

The Safe Step® Walk-In Tub Company was founded on a commitment to the safety and well-being of seniors and others with mobility issues—because everyone deserves to bathe with peace of mind.Safe Step is American-owned and operated, and all our walk-in tubs and walk-in showers are made in Tennessee. As North America's #1 Selling Walk-In Tub, these unique tubs offer superior safety, therapeutic amenities and quality craftsmanship in the home. Safe Step is the only walk-in tub company that is Ease of Use Certified® from the Arthritis Foundation.Safe Step understands the difficulties that our customers face each day, so we designed our walk-in tubs and showers to help you bathe on your terms again. The Walk-In Tub is designed with thoughtful safety features, including an ultra-low step-in, no-strength locking handle and grab bars. Therapy features include hydro-massage jets, MicroSoothe air jet therapy, a heated seat and backrest, aromatherapy and more. The Hybrid, our most popular Walk-In Tub, offers versatility with a safe seated tub and an indulgent rainfall shower head. The Walk-In Shower delivers safety and style with a non-slip base, grab bars, design-forward wall options and built-in storage.Designed to meet your accessibility needs, these tubs and showers are engineered to fit in the space of a traditional bathtub, saving you time and money during installation. We take pride in delivering the highest quality products and unmatched customer service with what we call the "Safe Step Difference."
Safe Step Walk-In Tubs & Showers (safesteptub.com) has 788 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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788 approved reviews, newest moderated first
Mel
Sales person very well informed and efficient. Installation crew was outstanding and did very good job.
Rita D.
Good job very
Lynn R.
It was extremely helpful to be able to visit the showroom and sit in different models of walk-in tub. We have users ranging from 6'1" and 280lbs down to 5'0" and 85lbs. We ended up with a tub that works for all of us, with no high-pressure sales tactics. Our existing tub had a footprint larger than the new tub, so the installers had to get creative to fill it in without making it look odd or leaving us needing to redo our floor. They rose to the challenge, and the cultured marble wall, shelves and cover panels surrounding our new tub look like they were professionally designed. My husband, who fell trying to get out of our old tub, came out from his first experience with the walk-in tub elated that not only did he not come close to falling, but his whole bathing experience was easier and left him relaxed instead of exhausted.
shilene C.
The crew was on time. Installed quickly, and professionally. Then showed me step by step how to operate. I found a small imperfection and the fixed immediately.
Cynthia O.
I don’t have trouble getting in it like I did my tub. The service was great from making apt to installing. Thanks
Sandi P.
Your product is not what your sales team is selling, not worth it even if it was half price.
Response from Safe Step Walk-In Tubs & ShowersNov 15, 2022
Hi, Sandi. We're upset to hear this. We proudly stand behind our products and would love to have the opportunity to change your mind. Please contact us with the details of your experience and how we can help move forward!
Curtis C.
We Are so Pleased with our Walk in Tub. Luxurious and the Water, Lights. Micro, Air is so amazing. Thank You
Michael S.
I just had a conversation with a representative of this company, he was calling to confirm a bid appointment. He demanded that three people be on site, me being the owner of the home was trying to get a tube for my mother. I being the owner am the only person who would be allowing and paying for the install….he was demanding that I have my wife and my mother there in order to come out and give me an estimate and it was not negotiable… I told him I was the owner of this home again and it was up to me and me only….he was very demanding and told me that this was safe steps demands, and told me that this company might not be a good fit…. if this is the type of employee’s you have operating your company I hope you guys go out of business ….all I can say is it was rude.