Safe Step Walk-In Tubs & ShowersReviews of safesteptub.com

The two gentlemen that done the installation were all about their business. They did a great job and we love both. That walkin bathtub is my new baby, especially the badae.

Safe Step men that installed our new shower did a wonderful job, explained everything before they left. Had to come back the next day however due to damaged material.

Let me tell you about the experience my parents, and by extension, I've had with this company. We got a tub in late March 2022 to help my father with leg pain and have something safe. While our tub was being installed, the installers almost got into a fistfight in the driveway. My mother was close to calling the cops. They finally finished, and some drywall needed to be fixed, which Safe Step said they would cover. Great! It was so uncomfortable. The first bath, well... it didn't drain quickly. In fact, it took over 30 minutes to drain at the normal drain speed. I'm not sure how that is quick. We called and had the same guy who installed the tub come out and insisted it was fine. Guess what, it wasn't! We had to call again, which was an endless back and forth. Finally, someone came and provided what seemed like a fix. Okay, it worked for maybe two months. At that point, it wouldn't hold water. The only way to hold water was to put something very heavy on the drain. During this time, we also still hadn't the wall fixed. They were, to put it simply, completely ignoring us. After calling every single number, I could find, I finally got someone to listen. They confused me with another customer and proceeded to snap at me for duplicity. They never bothered to look up our address vs. another family with the same last name (Maxwell). I know, shocking! There is more than one Maxwell in the state of Washington! In September, I reminded them of all of our issues, including that we were told our check would not be cashed until we were happy. They cashed it well before we were happy. After endless back and forth, the wall was finally fixed. However, we kept experiencing issues with the tub. We sent letters to the company's president by certified mail in early October. After that, we got some calming lip service but no actual service until December 14th. (Please note that the serviceman was lovely but was delayed by a family emergency, which no one at Safe Step informed us of, making me feel like a horrible person being pushy.) If you want the tl:dr version - They have horrific customer service and treat customers like pests, and you have to beat down the door to get help. The tub, when it works right, is great, but Safe Step Tub is horrific to deal with and has left us highly disheartened.

Love my new tub! The day that SafeStep put my tub in was AWESOME! Two men showed up at 9am to put my tub in and were done at 1pm. The men were professional and friendly and cleaned up their mess! They showed me the how to work the tub and how to clean the tub. I love,love,love my tub! I would recommend that anyone who has Arthritis or diabetes to get one of these tubs! All of the SafeStep tubs are American made all of it in Tennessee and has a lifetime warranty! Love my new SafeStep tub!

Great tub great sale and installation process.

We referred my mother to safestep in August after our walkin tub was installed and it is now December, 3 months after her installation. We have requested our $500 referral reward every month since with no progress being made. The sales rep tries to correct the situation but hasn't been able to correct the problem.

My daughter and I spent many hours trying to decide what walk in tub we should buy. We decided it would be Safe Step. I am 80, and this tub was easy to move in and out of with no problem. The amenities of the tub are by far above all the other tubs we’ve seen. From the time we met John (Monis), our sales person, and until the day that Joshua (Brunken) and Michael (Steen) finished the installation and the young man Mike, that came to fix a knob that had come out our experience has been great! I have never done business with a company that employed so many pleasant and caring employees. From those that answer the phones to those that come into my home to complete the jobs. All in All, I’d say a job well done! We love this wonderful tub!

My mom is a leg amputee. I was thinking she would finally be able to bath again. She can’t maneuver the tub. I have trouble getting into the tub because the inward opening door doesn’t allow much room to maneuver. If I were any healthier I wouldn’t be able to get in the tub at all. It takes a bit of time for the tub to fill up. So you’re just sitting there. Though I was told my hot water tank was big enough. It isn’t. The heated seat isn’t really warm. And the tub doesn’t heat the water. The water jets are loud not relaxing. For me it is a huge expensive disappointment. The salesperson was nice. The workers were nice and efficient. The tub just isn’t practical for me nor my mom.I wish I could return it. Further , I was told my water heater would be big enough. IWAS NOT ADVISED I MIGHT NEED TO UPGRADE. Had I known I would have responded “N” to the financier’s text. They asked “was the tub substantially installed?” Rather than “are you satisfied with or do you want to keep the tub.” It was substantially installed. So much for being honest.