Safe Home DirectReviews of safehomedirect.com

I really thought that this company would resolve issues that I had with my current security system. I could not have been more wrong. Let's just say that when I got in the morning after the system was installed and on-line, I found a motion detector on the floor and no notification was given. This made me very nervous and I canceled the service immediately. The weird part of my experience was when the techs came to take out the equipment. They parked across the street and came into my shop with out announcing their intent or introducing themselves. When one of the techs sneaked in the front door and started removing the console, I went out the the foyer area and asked him who he was and what he was doing. He did not acknowledge my presence and continued to remove the console. The rep, Todd, came in at that point and stood in the doorway. He mumbled something and the they both left.

The technician removed my ring door bell without permission and took it with him. He left all the other components but took the ring. As far as I am concerned this is theft.

I've submitted an email to cancel this system within the timeframe given. No one from your company has contacted me as of yet. I've also spoken with the person that contacted us regarding the system, his only concern is his 100% customer rate.

I have odered Bed and Side tables and still have not received my delivery. It was purchased in June and was told it will be delivered in September. Today its the 15 Of October and nothing has been delivered or communicated to me. The sales team is not available

we were not advised of the changes made by the company especially Joe Harvey, who in my opinion is a liar

I am very disappointed with Safe Home Security. I submitted my service contract from NorthStar and a copy of the final bill. After 4 months, NorthStar is harassing me about their payment. I cannot get Safe Home to return my calls. Will someone please call me about this problem? 614/817-1272. Thank you, Janice Wicker

They convinced us to switch from Vivint, now in less than 1 week I have 1 sensor that lost communication, 2 that show open but are not, and the panel keeps showing tampered. We have false alarms. Not happy!

Unprofessional tech and a lack of communication with unfulfilled promises. Please tell me how to cancel my contract. I understand that it is my right to do so within 30 days of signup.