Safe Home DirectReviews of safehomedirect.com

Me cambie a esta compañía pensando que era una opción más segura para mi familia pero no el servicio deja mucho que decear cada vez que quiero conectarme para saber quien toca el timbre de mi casa nunca se puede conectar, cuando salgo fuera y quiero ver que pasa en casa tampoco puedo ver ninguna imagen por que no se conecta, cuando quiero activar la puerta para que se ponga seguro no se puede nunca se conecta , cuando tocan el timbre en casa por que llega paquetes me llega la notificación retrasada cuando se activa la alarma por error nunca recivo una llamada del servicio avisándome lo que paso en verdad estoy muy decepcionada cambie de una compañía mala a una peor .

No one explained or showed us how to use the system. Should have never allowed Brett to talk me into switching from ADT.

Horrible experience I never received anything that I was promised for signing up for the services the sales rep was horrible if I knew I had to go through what I was going through I would have never switch over to them

The sales person lie about taking over Alder alarm system customers, he lie about my contract everything he told me was a lie, the system I like but the whole thing he said was a lie they are not taking over Alder customers and the price was not what he said. Safe Home did try to work with me but I didn't want to be on another contract and pay more In the future say what you will do and do what you said. Now I'm here with having to pay two Alarm companies.

My alarm system so oes not work and gas not worked since being installed. I am very angry and don't want the service. I am so diappointed. Battery keeps going out. No signal. No protection. My neighbors who have this system have no problems. Why me. I feel like I have been mistreated.

I had system installed in Sept. I'm still having problems with cameras. All have a bit on a delay, but the live view on door bell has a bad delay. I can have someone pull in my drive and live showing them getting out of their car, I'm hearing knock at door. After waiting weeks between tech visits, I get "it is what it is". One tech said he would request different cameras, never heard back on that. The last tech a couple weeks ago, again said it was the cameras and what they do is all their going to do. When I called after that tech, I was told that was as good as it would get and if I wanted to cancel, I would probably have to pay a fee. I wish I had never changed over from the system I had!!!!! A response from Safe Home said that techs said internet speed was slow, but when techs checked speed they told me I had "Plenty speed. The Eufy cameras was the problem." One tech said he would put in for different cameras. I heard nothing from that and he no longer works for the company. Guess my next step will be the Better Business Bureau....

My salesman is Bailey Cloy. All the equipment has not been installed,my phone call not answer,e-mail not answered This is not acceptable not a good business practice. The equipment arrived here almost 2weeks ago. Earnestine Jones 318-518-7528

I was cursed at by the sales person after he lied to me to get me to sign up. I have been going back and forth with customer service and have yet to get any resolution. Horrible horrible experience