Safe Home DirectReviews of safehomedirect.com

Response from Safe Home DirectApr 10, 2023

We are genuinely sorry to hear about your dissatisfaction with our service and appreciate you bringing this issue to our attention. We understand the frustration of waiting for an installation and equipment delivery. We would like to inform you that, according to our records, the equipment has been shipped, and the delivery is scheduled for today between 10:40 AM and 2:40 PM. The FedEx tracking number is 396553250870. We kindly request you to track your shipment using this number to stay updated on its delivery status. Our team values your business, and we apologize for any inconvenience caused. Once you receive the equipment, we would be more than happy to help an installation at your earliest convenience. If you have any further concerns or require assistance, please don't hesitate to reach out to us. Again, we apologize for the inconvenience and look forward to resolving this issue to your satisfaction.

Response from Safe Home DirectMar 7, 2023

e are truly sorry to hear about your negative experience with our company. Please accept our sincerest apologies for any inconvenience that may have been caused. We would like to assure you that we take your concerns very seriously, and we are investigating this matter thoroughly. Our team is committed to providing the highest level of customer service, and we are disappointed to hear that we fell short of your expectations. We understand that you may feel frustrated, but we would like to assure you that we are working diligently to resolve this issue. We would appreciate the opportunity to speak with you directly and address any concerns that you may have. Thank you for your feedback, and we hope to have the opportunity to regain your trust in the future

Response from Safe Home DirectFeb 10, 2023

We apologize for the inconvenience and frustration you experienced with your installation. It is unacceptable for our installers to not have the necessary equipment and to leave your system in an incomplete state. We take this matter seriously and would like to make it right. We would like to offer you our sincere apologies and assure you that this is not the standard level of service that we provide to our customers. We have spoken to our installation team to prevent similar issues from occurring in the future. We are going to have someone reach out to you to schedule a time for one of our technicians to come out and complete the installation as soon as possible. Thank you for bringing this matter to our attention. We value your business and look forward to the opportunity to serve you better in the future.

Response from Safe Home DirectJan 7, 2023

Thanks for sharing your feedback. We have a customer with your name and your email address. Do you have an alarm system with Safe Home? in the meantime we have removed your email

Response from Safe Home DirectDec 13, 2022

Thank you for taking the time to share such a review about your recent experience with your partners. We are disheartened to hear that many elements of your experience were disappointing. We will have our customer experience group reach out.

Response from Safe Home DirectNov 22, 2022

hank you for taking the time to share such a review about your recent experience with your partners. We are disheartened to hear that many elements of your experience were disappointing. We will have our customer experience group reach out

Response from Safe Home DirectJul 31, 2022

Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations.

Response from Safe Home DirectJun 6, 2022

Thank you for taking the time to share such a review about your recent experience with your partners. We are disheartened to hear that many elements of your experience were disappointing. We will have our customer experience group reach out.