Safe Home DirectReviews of safehomedirect.com

I was told that the 1 st month would be paid for for me switching over from the other company and the money was taken from my acct. the next day.I told the rep I was on a fixed income and I had already paid for the other. Company. That visit cost me 125.00. 39.99 for the other company, 36.00 to stop payment for that company and 49.99 for your company. I didn’t get any signs for the yard, no stickers no necklace or key chain. I told the rep I needed him to come by if he’s in the area.I also need help resetting my password. My daughter in Al and is trying to log on to see my coming and going but it’s telling her my password is incorrect.I love your system especially the cameras, but I’m very dissatisfied with the service I’ve gotten to correct the other things I mentioned. I texted the rep on two occasion the first time I missed his message. The 2nd time I waited all afternoon and he never showed up to correct the issues I have.

I am experiencing problems, still waiting for a call to have a technician come out, as each time I set my alarm, there seems to be a problem with a monitor. It's frustrating.

Good deal for the service I need. Technician was great and did a very good job. Once the panel was installed it and service started it has been a pain having to work with the apps and adding users.

Well, I am disappointed by the way this was done. When I allowed your rep in I was under the impression that he was from Brinks to upgrade the panel and check batteries. I am older and this was all a bit overwhelming. Come to find out he is not from brinks. I haven’t liked Brinks service so it was OK but I felt taken advantage of. And I’m not sure that my contract with Brinks has expired. So I might be paying double a few months - is that why the $4.99 a month discount??? Sneaky. And deceptive. The young man that did the installation was very thoughtful and kind. He made sure I knew how to work everything. Him I would give 5 stars.

Rep said he’d call and check that all things were good and didn’t! You don’t say your gonna and then don’t! Still waiting as I had direct questions for him. Not good customer service! I got a call back from rep as it appears I gave him the wrong phone number, questions and concerns were addressed and appreciate the time and effort taken to make amends, looking forward to a positive relationship, thank you!

The team that came to my door represented that Guardian was no longer in business, which apparently is not the case. However, since your monthly rate is lower and no equipment needed major modification, I elected to choose your company. Hope you provide good service when needed.

I was not satisfied will the sales part, I still have work not done and my referral fee was not given to me, I wish I could go back to old service but they removed it when new one was installed

the time I was given for the installer to be here was off, they showed up one hour later than expected. My front door sensor is not working after 3 days and no one has been back to correct it. I have to silence the alarm everyday. The rep that talked to me about buying and changing my alarm system was very knowledgeable and professional.