Safe Home DirectReviews of safehomedirect.com

Had a break in over a week after having my install done. I was told that the permit wasnt pulled so police we not called. My retailer (set security) told me it wasnt set up yet because you guys hadnt contacted me yet. I had payed a permit fee that was never entered. And yes, a bunch of my shi* was stolen.

The camera is still not working. The technician was supposed to come out two days ago to remedy the problem. NO SHOW! NO CALL!

Bad service the things come in so late y supposly today they should bringing my things and they only came to left the dryer and they came with a refrigerator all beat up and they don't give your things in the right order and I'm disappointed that they didn't bring my things complete.

Since signing up with Safehome we have had several problems that are not being fixed. The doorbell playback feature still does not work even after reloading the app twice. The emergency call button does not work. Smoke detectors that were supposed to be delivered have never arrived. The billing from Brinks (which has been taken over by your company) was supposed to be stopped has not been stopped and it appears that we will be paying two bills. I cannot recommend you to anyone.

Alarm system still not working properly.

The technician wasnt very friendly he was in hurry and seemed like he was frustrated did not care for his service

Called in a trouble request to Protection One, our provider for 20+ years a couple of weeks ago. 2 days ago, a young man shows up to say he's here to uograde our system. What?? He explained that Safe Home had bought our contract from Protection 1. Ok. He collected info to establish account & advises installer would arrive next day. When I called Protection 1 to cancel, they werent happy to lose a long-time customer. Needless to say, SHS is a 5-yr contract. No one said my bank account would be debited after 1 day of service either. Already had to speak to SHS about that. I sure hope customer service gets better & that we aren't trapped in hell for 5 years. I would've given 1 star because we had NO idea this was going to happen but both techs were very nice & helpful, so 2 stars.

Called after installation because we had several problems …back door locks did not lock after you set alarm to stay or go. I was originally told that we would have everything the same as Vivint and save us money. Well that wasn’t the case. I called the salesperson that came to our house to sell us the system, left messages , he never called me back, so I called directly to the main office and was supposed to get a call back within 48 hours and never heard from anyone. Well a week and a half later my sister says there is a guy there with the alarm company to look at the alarm. He tells me that it is a low battery. I explained that we had already been through all of that with a person on the phone the first time I called and we changed the batteries at that time. He preceded to tell us that we never had the locks locking from the panel and at that point I told him to give me back my original system and that I didn’t need this service. He said that he would look at the panel to see if he could make some changes to it. I’m not sure of what they were trying to do but now the locks work like they are supposed to off of the panel! I really think they wanted to charge an extra service for the locks but it did not turn out that way. Still unsure of this system. Waiting to see what happens next……