James
Easy to use system
The installation was pretty straight forward with us being consulted on placement of the base station and location of the motion detector and outside camera. The system is easy to arm and disarm and I can share the app with my family that frequently use our home. My only con is that only one camera is provided. We were told that replacement batteries for the window and door sensors are lifetime and replaced by Safe Home. I am a little unclear how or when this happens. So far our toaster has set off the fire alarm twice so I now know what to do when the alarm sounds. I took a minute or two for the call to come in from Safe home. I thought they would not call because I canceled the alarm, it was good that they called.
Response from Safe Home DirectMar 21, 2025
hank you for the thoughtful review! We're glad the installation process was smooth and that you're finding the system easy to use and share with your family. We appreciate the feedback on the camera and battery replacement—our team will be happy to clarify that process for you. Also, we're glad the monitoring team followed up, even after the alarm was canceled. Your safety is our top priority!