Safe Home DirectYou’ve worked with a number of dealer programs for support, coverage, and funding. Since they are middlemen, low margins and constricting terms inhibit your growth. It’s time to eliminate the middleman.It’s time to go direct.
Safe Home Direct (safehomedirect.com) has 667 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Juliet B.
My sales representative Antonio and technician Davon were patient and walked me through everything.
Response from Safe Home DirectDec 19, 2025
Thank you for sharing this. Antonio and Davon will be happy to hear it. We’re glad they took the time to walk you through everything and answer your questions.
Benjamin Q.
Best home security provider I have yet come across. Easy to work with, great products, and top-notch service. I'm glad I made the change.
Response from Safe Home DirectDec 19, 2025
Thank you for the kind words. We’re glad the transition was smooth and that you’re happy with the service and products. We appreciate the trust you placed in us.
JustAnswer C.
Fabian, my salesperson, was great! He took time explaining all of the available options - very patient, and was happy to answer questions. The tech, Joe, installed everything. He was timely, efficient, and also answered my numerous questions. All in all the process was a win-win and I would highly recommend them.
Response from Safe Home DirectDec 19, 2025
Thank you for taking the time to share this. We’re glad to hear Fabian took the time to walk through your options and make sure everything was clear. That patience and transparency matter to us. Joe will also appreciate the shout-out. He takes pride in being efficient while still making sure customers understand what’s being installed and why. We appreciate the recommendation and the trust you placed in our team. If you ever have questions down the road, we’re here.
Sheila
Very professional, and explain everything to us . Would Sheiladefinitely recommend them to other people.
Response from Safe Home DirectDec 19, 2025
Thank you for the kind words. We’re glad our team took the time to explain everything clearly and handle the process professionally. That’s exactly the experience we aim to deliver. We truly appreciate the recommendation and the trust you placed in us.
Geoffrey W.
Quick response to alarm very professional
Response from Safe Home DirectDec 19, 2025
Thank you for sharing this. We’re glad our team responded quickly and handled everything professionally. We appreciate your trust.
richard
bradley and ramon came by and updated my alarm system. They did a great job and we are happy with the new services
Response from Safe Home DirectNov 26, 2025
Thank you for the great review! Bradley and Ramon will be glad to hear this. We’re happy the update went smoothly and that you’re enjoying the new services. If you ever need anything, we’re here to help.
Hutch
Safe Home’s representative delivered on everything he promised. That may not sound unusual unless you understand the amount of time and effort given to make our out-dated ADT system work with all new equipment, not least of which is a working camera doorbell that is useful and reliable. We could not be more pleased with our decision to upgrade and change from ADT to Safe Home. Highly recommend Safe Home’s updated equipment, installation, and performance of all the integrated technology into a simple to use system that just works as promised and expected.
Response from Safe Home DirectNov 26, 2025
Thank you for this outstanding review. We know how challenging outdated systems can be, so hearing that our team delivered on every promise—and got everything working the way it should—means a lot to us. We’re thrilled you’re enjoying the upgraded equipment and the simplicity of the new system. If you ever need support or want to explore additional features, we’re always here for you. Thank you again for choosing Safe Home.
Delores R.
It was great
Response from Safe Home DirectNov 26, 2025
Thank you for the five stars! We’re glad you had a great experience. If there’s anything we can do for you down the road, we’re always here to help.
