Safeco Insurance, a member of Liberty Mutual Group, is a national US insurance company.
Safeco Insurance (safeco.com) has 96 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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AG
My second time a renew my insurance without any accidents and it's the second time they go up in price... In my first year, I paid $198. In the second year, it was $252, and now it is about to go up to $298... If they have a normal reason, I'll delete my review.
JC
This is the worst insurance company I have seen in my 40 years as a general contractor. I'm not sure what I could offer as constructive criticism. Customer service is a joke at every level. I think the best thing to do is have the Oklahoma insurance commission revoke their license.
Leo M.
If i can give it zero stars i would, Safeco Pet Insurance is the worst company i've ever dealt with. Been trying to get a claim for my dog and they never helped at all. ive been waiting for a claim check for 2 months and they said that the mail been slow. definitely a scam
BC
Just like many other reviewers have said this company will sign you up and then cancel insurance at their fault so they can attempt to get you to re-sign up with them and pay a penalty or a lapse in coverage rate hike. The amount of reviews stating that this company did this exact thing to them is insane. They need to be shut down.
joseph V.
Avoid this company like the plague. Tried to get a refund for my deceased moms car insurance. Was owed almost $300. Started with the local agent Michael gratz who was totally uncaring and couldn't be bothered. Finally got the policy cancelled and a check was sent in my dead mothers name to her former address which obviously was not cashable. Tried to get something done by the corporate office and they were worse to deal with. Horrible customer service!!!
Aileen
HORRIBLE - STAY AWAY You only pay for what you need, I paid and they happily took the premiums and I paid for a lot of coverage on a small custom home. I have had a water loss and they sure do not pay you what is needed for repairs. Their estimate is less than 10% of what is needed and the description from the adjuster is so bad it is embarrassing almost beyond words. I requested over a dozen times for this to be reviewed and adjusted and met with one excuse after another. We have been lied to, short paid on the cost of the initial demo and dry out where we are out of pocket tens of thousands of dollars, they have adjusted there estimate to about 25% of what we have bids for to replace in like kind. They stopped paying our excessive electric bills for months, stopped paying for the rental equipment recommended by the contractor and remediation company to keep the house safe, stopped paying for the storage rental of our personal belongings that were saved. Now they have stopped returning emails and calls. All in all an absolute horrific experience. Get Travelers Insurance, they were amazing to a couple friends I know who had troubles.
Tim R.
When you try to file a homeowner's insurance claim over the phone with Safeco it literally re-routes you to a spam line trying to sell you a medical alert program and then hangs up on you. It doesn't get much more scammy than that.
Joseph R.
Worse company I’ve ever had the pleasure of doing business with. They lie about 24hr customer service. They have a 3rd party customer service who can only answer questions. But far as needing to do anything to accounts can not. I never get a call from them about them dropping my policy but when I login to my account it says my account is paid. Also I hate to be the person who needs to pay a day late because they expect you to pay the month plus next month on top of late fees to continue service. Save the pain and pay the extra with a reputable company.
