Ashley H.
Go somewhere else for Insurance.
On March 26, 2023, there was a hailstorm where I live. 3 of our vehicles were MILDLY damaged, but my husband is a "car guy" and keeps the vehicles in pristine condition, On April 1, 2023 we took our vehicles to see Safeco's Claims Officer. While polite and seemingly professional, the Claims Officer made the statement that he was going to hook us up good and we could either use the money to fix the cars or take a vacation like he and his wife did. While we thought this was an odd comment for him to make, we didn’t place much thought into it at first. The Claims Officer (I wish now I had gotten his name) made ridiculously high estimates of how much it would cost to fix our mildly damaged vehicles. He claimed one vehicle, a 2007 Honda Civic, would cost $4,500 to repair! The Civic had 4 hail dents and a small cracked spot on the windshield where a piece of hail hit it. Another vehicle, a 1996 Acura Integra also received an extremely high estimate. We took our vehicles to several dent companies to get estimates on the repairs and the estimates we received were all significantly less than the Claims Officer’s estimates. The most expensive estimate on the Civic was $1,500, and the Integra’s estimates were also thousands of dollars less than the Claims Officer’s estimate. My husband sent emails of the quotes he received and spoke to Safeco Claims Adjuster Amy Campbell informing her of the wildly dramatic price differences between the Claims Officer and the Dent Repair Companies. Jason from National Dent, the repair company we decided to use to repair our vehicles, also emailed Amy Campbell and informed her of the ridiculous differences in the actual cost of the repairs and claim amount made by the Claims Officer. Amy Campbell refused to accept the information from National Dent or the other estimates we acquired. Instead she defended and aligned with the Claims Officer because "he is licensed." We were trying to save Safeco money and save our vehicles from being totaled, but Amy Campbell was rude, unprofessional, and difficult to work with. Safeco ended up totaling 2 (the Civic and the Integra) of the 3 vehicles that received the mild damage during the storm. We informed Amy Campbell that we would be keeping the vehicles, but she had a Salvage company call my husband, which harassed him by calling multiple times a day for several days asking when and where they could come pick up our vehicles. Was all this difficulty created so we would turn in our cars to Safeco for them to auction the cars off and make more money? That is the opinion of several other insurance professionals we have discussed our claim with. Our vehicles were repaired. It took months (it is now July 2023 and this process started in April 2023) for Safeco to send the salvage title to Integra in the mail and forgot to send the Civic's salvage title. We had to call to find the title to the Civic, and the woman we spoke to had it laying on her desk and had just "forgotten to mail it." As soon as we received the Salvage titles, we began to gather the information to get Clean or Rebuilt Titles. It is now July 19, 2023 and we finally have our Rebuilt titles, which is unfortunate given the minimal damage to our cars. Obviously, we canceled our insurance policy with Safeco. They clearly have no interest in helping their customers even when their customers are trying to save the company money by informing them that their Claims Officer was making absurdly high estimates.