Safeco InsuranceReviews of safeco.com

I contacted my agent to cancel both of my Safeco policies because I was switching to a new insurance provider. A representative sent me a half-dozen cancellation documents, which I promptly signed, submitted, and received five separate confirmation emails for. Safeco processed all of those cancellations for only one of my properties. They left the second policy active, continued billing me, and sent the account to collections. Despite providing proof months ago that the property has been fully insured by my new provider since day one, they have damaged my credit score. I even called to try to pay, but their collection agency makes payment difficult since they don't take Visa CC, and it doesn't seem that they even have accurate information about which of my properties is being charged..

A complete fiasco, liars and cheaters. They never take ownership in their business. For over 4 years I was bouncing back and forth between Safeco, Goosehead and liberty. All are piece of crap. I regret never search for the he kind of Unscrupulous these scam bags are. A disgrace never trust them trash crap deceitful. There should be a zero review available.

Never needed the coverage. When I cancelled my multi car policy, they did not cancel one vehicle. They carried it 2 extra months then cancelled due to non payment. Then to top it off they sent me to collection agency and filled with Equifax credit bureau without ever sending me one notice.

RUN from Safeco/Liberty Mutual as fast as you can! If I could give them zero stars I would. They increased my premium the afternoon I had signed my agreement and did not tell myself, my lender, or my title company. They then threatened to cancel my policy on 5 separate occasions within the first month of me living in my house. THEN when I canceled my policy, they messed up the refund amount and are now threatening to send me to collections without giving me a written bill that details these charges. Just because you write an amount on a paper, does not mean I owe you that with no explanation. Clean up your company, have some humanity, and personally, leave me alone!

I have had Safeco for a number of years as that is the company that my mortgage company chose and while, for years they hadn't increased their charges drastically, they were always HORRIBLE about trying to get a claim covered. First, the wind blew several tiles off my roof, they refused to cover it even though roof repairs were listed in the coverage. They wouldn't even let me pay my deductible to cover it, just denied the claim. Second, my waterline to my house burst between the home and the meter and they said that it was the one pipe on my property not considered part of the home. Denied the claim. Third, the AC unit in my attic was perspiring so much that it overflowed the leak pan and flooded my guest bathroom, I contacted them within hours of noticing the bowing in the ceiling and they sent someone out immediately, tore up the roof of the bathroom then told me they didn't cover it because they "think" the problem existed more than two weeks. Only then to tell me I now owe the mitigation company they hired, seventeen hundred dollars. I had to pay the people and they came and went as they pleased, making me miss work, only then to tell me the ceiling was all dried out but now I have to pay them an additional 3k for them to put the ceiling back. Lastly, when Liberty Mutual bought Safeco, I got an email telling me there would be no changes to my policy. Except, a week later my policy premium went up by over a thousand dollars. I called Safeco and asked them if I should speak to them or liberty Mutual about the issue. They told me they weren't purchased by Liberty Mutual and quickly transferred me to some other company affiliated with my mortgage company that shops insurance for them. Over years of having them, they were paid in excess of 15k in premiums and didn't cover a single issue. Insurance is something that is forced on the consumer and rarely benefits them. It is the biggest waste of money in modern society. They just take and take your money with no return.

There company is the worst I filled a claim for a broken window on my driver side of the truck they never filled the claim I ended up paying for the window out of my pocket and they raised the rate from 38.00 To 80.00 a month I have a clean driving record no accident and they automatically raised the rate without telling me. I went back to my other insurance company.

Safeco Insurance created one of the most frustrating customer experiences I’ve ever had. Because of an error on Safeco’s end, they provided incorrect documentation to my mortgage company, which prevented my homeowner’s insurance premium from being paid through escrow. Instead of notifying me there was an issue, Safeco let the problem continue until they canceled my homeowner’s insurance policy altogether—during Oklahoma hail and tornado season. Because of their mistake, I was left uninsured and had to spend multiple days finding a new policy, canceling Safeco, and making sure my home was protected. A few weeks later, I was contacted by a debt collection agency claiming I owed over $700 for the time Safeco had insured me while my mortgage company had not made payment—again, caused by Safeco’s own documentation error. I then spent two more full days on the phone getting the balance removed and making sure the collection agency was notified so my credit would not be impacted. So not only was I left uninsured because of ISafeco’s mistake, I was also forced to deal with collections afterward for something that was never my fault. Their poor communication, lack of accountability, and failure to resolve their own error without making the customer do all the work is unacceptable. They would still have my business if they had handled this responsibly. Instead, they lost my business permanently, and I will make sure neither I nor anyone I can influence does business with Safeco.

Has Insurance for less than a month bundled my service home in Auto they canceled my home policy because one of my lenders was a state program so I canceled my auto policy because I knew that the rate would go up. I receive a bill twice the amount of my regular monthly bill as a penalty for canceling my auto policy. I don’t see how this could even be legal is definitely not fair. You penalizing me because you canceled my policy because you don’t wanna deal with what I had my home for four years no claims Ever made towards the previous Insurance was just shopping for a cheaper rate wow this is not how you treat people. I wish I would’ve seen the rating before I went with them. I found them through Savvy.