Safeco InsuranceReviews of safeco.com

Safeco canceled my nearly 80 year old mother’s policy after she paid her premiums on time for many years. They flew a drone over her house citing mold on her roof which has never been substantiated. They did not allow her any reasonable means for remediation over this alleged issue. Instead, they targeted my elderly mother for other supposed violations. This included making accusations that her jacuzzi was empty of water and falling apart. Not true! Safeco also said her deductible would jump from $500 to $7000 which is price gouging if these issues were “resolved.” How can my 80 year old mother afford this price increase? Please do not use Cynthia C. in Orange as an agent. She is condescending and will treat you like an infant

Poor customer service. I been a loyal customer for over 20 years. Not only did they raise my premiums almost 30% for no reason on my part they would not assist me in cancelling my policy as they kept stating only my agent could do it. I also explained to Safeco Insurance via telephone that my agent failed to process my insurance requests in a timely manner over the past year and I needed to do follow up. In addition, my agent has not returned my call as promised since August 5. I informed Safeco Insurance that my agent’s customer service has been poor lately and I do not believe my written request will be handled and processed. Still Safeco Insurance refused to assist me directly.

I've been a customer for +10 years, bought my insurance through with Agent - Trieu Tod Ta, the customer service has been good until recently when I had to cancel my policy. I had to call a total of 15 times from July 24 until July 31 just to close my account ! Tod's employees were passing the work around, kept telling me to call back and that they will take care of it but they never did! And since they canceled my policy @5pm on July 31, the effective date was dragged to August 1st which then made me pay for that extra day. I reached out to get this issue resolved but they refused to acknowledge it, never apologized and now not responding to both my emails and my phone calls. Until now, I'm still fighting to get my money back; if you don't want to go through this whole experience, at least go to a different agent !

I didn't need to use my policy in the years that I had it, but they were very easy to communicate with from start to finish. Just cancelled, but I would absolutely consider going back with them if I needed to extend my policies beyond the insurer that I've consolidated them on.

I want to give zero rating. These people, without informing me, increased my auto insurance. I dropped an email and called, but different agents would pick up the call and say they would pass it along, but they did not do so. Safeco is not a reliable insurance company. Please be aware of this.

Unable to do anything on line. Options to change my address was there but when I tried I got a page telling me this is "coming soon" and could only be done by calling my agent. Can't reach anyone and can't do anything online. Ended up cancelling the policy (through an agent even though I paid Safeco directly).

I tried to leave 0 stars but couldn't. That's how bad my experience has been. I am typically not one to have complaints about companies as I try to be as understanding and easygoing as possible. However, I have never dealt with an auto insurance company not being diligent in assisting with a claim and not properly corresponding with the involved parties even after multiple outreach efforts. If I detailed the entire account, this review would be the length of a short novel, so I'll try to keep it as brief as possible but detailed enough for someone to know never to choose them as an auto insurer. I was in an accident on 6/24 and have been trying to get a situation between the rental company and Safeco resolved since July 2nd, but I still have not succeeded, as they are not very responsive or helpful. The attitude toward my attempts to contact them and resolve this issue has been very poor. I have paid out of pocket for a rental due to the safety concerns and the inability to drive my vehicle and was told that I would not be reimbursed. This was after my calls, texts, or emails went unanswered, and they were also unwilling to speak with the body shop about the necessary repairs. Upon the initial incident, my vehicle was drivable, but the sensors weren't working properly. On 6/25, the day following the accident, I took my vehicle to the body shop to have it inspected. When I got there, I had to forward the estimate to them myself as Safeco had not done so. At the body shop, I was incorrectly informed that I could not leave my vehicle there. When I left, I went to Enterprise because Safeco had set up a rental reservation for me through the app to pick up a car that day. My sister was with me so that she could drive my truck home, and I could drive the rental. On 6/28, I received a call from my new adjuster about returning the rental to Enterprise since my vehicle was marked as 'drivable.' She mentioned that I should have received an email and a call about this, which I did not. I informed her that I was on my way out of town and could not return the rental by 6 pm as requested. After checking, she found that they had my email address incorrect in their system and that indeed no one had contacted me. She managed to extend the rental to 7/1. When I later checked my vehicle, the sensors would not stop detecting vehicles, which sometimes caused the brakes to engage automatically. This was a safety concern, and I didn't want to risk another accident. On 7/1, I relayed this to my adjuster and was told to contact the body shop for a new estimate. Why I had to do this, I don't know. The body shop attempted to contact my adjuster directly but were unsuccessful. When I relayed this to my adjuster, her response was dismissive. I have had to initiate all contact to resolve issues after the initial notification of my adjuster change. I am a customer, not an employee of Safeco, and am unfamiliar with their process. It is their responsibility to assist customers with such matters. My vehicle is now at the body shop, and they have still not set up the rental to avoid charges to my card. This has been the worst experience I have ever had with an auto insurer, compounded by the frustration of receiving little support from an insurer I pay every month.

Raised my coverages and, consequently, my premium from $2919 to $4682. Never signed off on the coverage increases.