runwayml.com is listed under Video & Sound.
runwayml.com (runwayml.com) has 363 customer reviews on Five Star Index, with an average rating of 1.1 out of 5.
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Video & Sound · Union, New Jersey
Excellent
Video & Sound · Bellmawr, New Jersey
Excellent
Video & Sound · Loudoun County, Virginia
Excellent
Video & Sound · South Jordan, Utah
Excellent
363 approved reviews, newest moderated first
Chris D.
Ive been trying to pay for their "Pro" subscription for almost 2 weeks. Their website has a bug that rejects credit cards. It's a known issue for months... I've submitted a number of emails and asked for help on their community board on Discord, but nothing. How can a company that's received about $200m in funds and valued at $1.5b have such poor customer support? Don't offer a "pro" service if you can provide professional customer support.
Siilk W.
This tool is just so bad and useless and they won't refund you if you try it. don't waste your time with it.
Tanya K.
Sad to write this but like the other comments here Runway customer service never replies to messages after 2 weeks of trying. Had an issue where promts were not working properly and i lost a ton of credits. I subsequently chose to not renew as a result of their silence. And....when i tried to use the credits I had paid for (additionally one top of subscription) I kept getting a message saying demand was too high and i could not use them. OK, I got that message for several days. I mean c'mon folks ... i paid for those credits. I get it ... no subscription = no priority. But I can't even use them. It felt a bit like a revenge algorithm for cancelling ... forcing you to subscribe to use the paid credits remaining. It's a shame ... i was a paying customer for quite some time and was left with the feeling that Runway could not care less.
Peter
I sent an email requesting they cancel my subscription. It's been 3 weeks. No reply and they continue to try and take money from my bank account. This service is a scam
Azz
Typical Chinese Scam. I wouldnt trust them or the software uselessx garbage. They want you to buy...and looking at the rest of th e reviews..that doesnt change anything.
Mehmet K.
Dont buy this sheet!! It doesnot work and customer service is not responding. Sheet(replace "ee" with "i") SERVICE SCAM !!
Delta Medical A.
Error "An unexpected error occurred." over and over again. Very unstable.
Alex S.
DECEITFUL FREE PLAN! DO NOT BUY!!! The decent videos you get on the free plan are simply to get you to buy a subscription. Once you buy a subscription, what you get is the real Runway ML plagued by multiple problems. No motion, disgusting morphing everywhere and the video generations take forever. They intentionally tune it to output garbage videos to make you burn through your credits.