Bora G.
Disappointed with the Experience
Good enough but there is a lot of room for improvement. It has cool features, but it is expensive. Half the time, it cancels the process.
runwayml.com is listed under Video & Sound.
runwayml.com (runwayml.com) has 363 customer reviews on Five Star Index, with an average rating of 1.1 out of 5.
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Video & Sound · Union, New Jersey
Excellent

Video & Sound · Bellmawr, New Jersey
Excellent

Video & Sound · Loudoun County, Virginia
Excellent
Video & Sound · South Jordan, Utah
Excellent
363 approved reviews, newest moderated first
Bora G.
Good enough but there is a lot of room for improvement. It has cool features, but it is expensive. Half the time, it cancels the process.
Daniel W.
Totally ignores all image to video prompts.
J.A. B.
The censorship is off the wall. Try to input "red puddle of goo" or something like that. It will flag it as "gore". They don't get back to you for customer support or refunds.
Nu C.
I purchased the software two weeks ago, intending to create a 1-minute clip. The generated images have nothing to do with what you write in the prompt. Rarely, you might get something remotely similar, but when you want continuity—such as having the second generated image relate to the first—it’s a complete failure. I bought the most expensive version specifically to access as many tools as possible. All the ads you see on YouTube are from influencers paid to promote this. It might improve in the future, but for now, it’s just in its early stages and riddled with errors. I strongly advise against purchasing this, as they promise you can do many things, but in reality, it’s just an illusion. P.S.: I have been working in web design for over 12 years, so I know what I’m talking about. 1 star is too much.
Dimmi of The Planet T.
Ignores prompts, seems tampered in order to foul paid-for results at the last second (98%) in order to ruin them and keep customers inserting coins ("credits" to them, but paid in actual customer money), and flags and censors lustily, baselessly. Runway has spent far more programming time finding new and false reasons to censor than teach their silly AI app to obey prompts (believe it or not, give it a try), as if simply using their AI as candy to lure users into a black hole where they will be taught Orwellian American values even the Chinese over at Hailuo are not inflicting, and seem far more in the censorship business than AI business. Try and see. Here is what they will learn: Crayons do not get to choose what to draw. If you want to choose what you draw, get out of the crayon business, AI is not the business for you. What is drawn is the hand's decision. Art is free expression. If you don't agree with that, get into social media tech speculation instead and EXIT ART. - Dmitri, Translated by Deepl
Denis H.
This site is crap. The moment you buy all video qualites are horrible. Don't bother. Much better to create new accounts and get free credits
Alberto R.
Inutile. Davvero
Dmitry S.
The Pro plan is absolutely useless, and so is the technical support. They know nothing about the system, confuse questions, and for 'solving' issues, they provide links that any user can read, even without logging in. At the very beginning of using RunwayML, when I still had free credits, I managed to achieve a result that impressed me and convinced me to pay for the plan. Since then, I’ve done hundreds of generations with hundreds of different prompts, and I’ve only gotten a couple of results remotely similar to the first one. I paid for the Pro plan and reached out to technical support for help and advice, but I hit a wall of incompetence.