Craig
Great customer service
Our Run Chicken auto door was working perfectly for the first 6 months and then the batteries started running flat after just a few days. I contacted customer support and Luka was very responsive. I had replies back with 24 hours with different things to try. Luka also asked for photographs and videos to help diagnose the problem. After trying all the suggestions, Luka arranged a replacement unit to be sent and did not require the old one to be sent back. I've installed the new one and it has been running well for the last two weeks, so hopefully the issue is solved. Really great customer service. It's nice to know that when things go wrong there is someone able to help.
Response from Run-ChickenApr 7, 2024
Thank you for sharing your experience with our Run Chicken door. We're glad to hear that Luka provided responsive customer support and assisted you throughout the process. It's important to us that our customers receive timely and helpful assistance. Thank you for choosing our product, may it serve you well. 🐣🐔