Jeannine D.
I have the T80 BT
I have the T80 BT, works great til it doesn’t. Updates have to be over the internet, that’s not helpful since the run isn’t near the house. Took the top off to bring it inside to update and now won’t update or recognize my device. Until they can help with the issue, I have no door. Which, does me no good.
Response from Run-ChickenJun 26, 2025
Hello, Thank you for sharing your experience. We’re sorry to hear about the difficulties you’re having with the updates and connection. We understand how frustrating it can be when the door isn’t working as expected, especially when you rely on it daily. Please know that we are here to support you and want to help restore your door to full functionality as quickly as possible. We can also arrange a call to assist you directly. Please let our team know if you would like to pursue this option. Best regards,