Run-Chicken Reviews | Read Customer Reviews of run-chicken.com

Run-Chicken Reviews | Read Customer Reviews of run-chicken.com

Run-Chicken reviews

1,746 approved reviews, newest moderated first

Rebecca
Sep 15, 2025
Incorrect door sent, refusing to fix issue
I was sent the incorrect door . The door sent does not work and when reaching out after realizing it was the incorrect door to begin with, I am receiving a run around . The correct thing would be to send the correct door that was ordered however after asking multiple times, my order is “under investigation” whatever that means .
Response from Run-ChickenSep 16, 2025
We’re very sorry for the frustration this situation has caused. Please know that our team has been working to review your case in detail so we can fully understand what went wrong and make it right. When we say your order is “under investigation,” it means we are verifying all order and shipping details internally to ensure we send the correct replacement and prevent this from happening again. We have reached out to you directly via email to provide a full explanation and to finalize the solution so this can be resolved once and for all. We truly appreciate your patience and the opportunity to correct this for you.
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LARON J A.
Sep 15, 2025
I love the way they open and they're…
I love the way they open and they're big for my turkeys. Service was pretty good too..
Response from Run-ChickenSep 16, 2025
Thank you for your kind words! We’re so glad to hear the doors work perfectly for your turkeys and that you’re happy with our service. May they keep serving you and your flock well for many years.
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Reginald B.
Sep 13, 2025
Agent of Care
This review is dedicated toward the customer service side of the business rather than the product performance, which I haven't had time to use yet. I just wanted to say that the patience of the support staff; particularly Ms. Johnson, saved a customer relationship that did not deserve saving. She guided me through the process of getting the right app downloaded to my phone and setting up the open and close parameters of the door. Ms. Johnson is a saint for putting up with someone with whom she shouldn't have had to deal.
Response from Run-ChickenSep 15, 2025
Thank you for taking the time to share such thoughtful feedback about your experience with our support team. Ms. Johnson will be thrilled to know her efforts helped turn a challenging situation into a successful outcome. Providing kind, knowledgeable, and solution‑focused support is something we take great pride in, and it’s wonderful to know that came through in your interaction. We truly appreciate your kind words and the opportunity to assist you.
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Shari H.
Sep 12, 2025
No manual open close option - Bluetooth only
Works as intended but there is no way to open or close the door manually with any button on device itself. You always have to have it connected to Bluetooth on your phone, which is a pain. Would be nice to have a manual override switch and access to control online from anywhere, not just local Bluetooth.
Response from Run-ChickenSep 15, 2025
Thank you for your feedback. We’re glad the door works well for you and appreciate your suggestions about adding a manual override and remote access. Your input is valuable and has been shared with our product development team as we continue to improve future models.
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Ann
Sep 10, 2025
Love our automatic door!
Love our automatic door!! It’s a game changer in chicken keeping. Their customer service is amazing. Problems and questions are always cleared up quickly by email or phone call and they always follow up to make sure everything is handled!
Response from Run-ChickenSep 11, 2025
Thank you so much for your wonderful feedback! We’re happy to hear that your automatic door has been a game changer and that our team could help quickly with any questions.
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Rebecca K.
Sep 9, 2025
Returns are challenging
door is new so I will see how it goes when we get our chickens, but I have to say if you need to return a door as I returned one it was challenging and the consumer needs to pay shipping- which was 20% of the purchase price.
Response from Run-ChickenSep 9, 2025
Thank you for your feedback. We understand that returns can be challenging, and we’re sorry for any inconvenience. As noted in our policy, we do not provide return labels. We truly appreciate your understanding and believe your new door will serve you and your chickens well. 🐓
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Timothy H.
Sep 8, 2025
Shipping was fast
Shipping was fast. Easy to put up. It did take some time to get it to program right. Wish it still had a button to open the door in case something happens to the program.
Response from Run-ChickenSep 9, 2025
Thank you for your feedback! We’re glad the installation went smoothly and appreciate your note about the button. Thank you for choosing our door. We hope it serves you well. 🐓
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barbara C.
Sep 8, 2025
The coop door works flawlessly and was…
The coop door works flawlessly and was easy to install. Programing is easy as well.
Response from Run-ChickenSep 9, 2025
We’re so glad to hear the installation and programming were easy for you! Thank you for choosing Run-Chicken, and may the door keep serving you and your flock well. 🐓
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