Jane D.
Lots of back office issues, good customer service.
You had sold out of the product I wanted, but your site didn’t have this information. I was able to change colors, when they sent the receipt for the amount being refunded, the amount in the email was incorrect. Turns out the correct amount was refunded, but the email was incorrect. I ordered from you guys specifically for the color, so your website not having updated information was a BIG disappointment. Customer service was great though!! Thus why score isn’t lower.
Response from Run-ChickenOct 20, 2025
Thank you for your feedback and for sharing your experience. We sincerely apologize for the inconvenience caused by the item being out of stock. We completely understand how disappointing that must have been. We’re glad that our customer support team was able to assist you, and please know that we’re working to improve the information on our website to prevent this from happening again. Thank you for your understanding and for choosing Run Chicken. 🐔




