Julia H.
Problem self corrected
Problem self corrected. Customer service response no existent. If I was looking for a door for protection yes, if assistance had remained a need or a return necessary it would have been very frustrating (no info how to do that). Initially the door did not open properly and the app was problematic. It would open 1/4-1/2 the full space, and We didn’t get a response to our email inquiry and still haven’t, we did research and seek troubleshooting and nothing corrected it, but with no reason we can identify, a week after installing we came out to the coop to open the door manually with the app connected to blue tooth and the door was open. It has operated perfectly since then. I will change the batteries when we travel next even though we shouldn’t have to, but don’t want to have an issue or worry when others are checking on our flock.
Response from Run-ChickenNov 18, 2025
Thank you for sharing your experience with us. We sincerely apologize for the initial issues you encountered with the door. Our customer support team has sent you a response. Could it be that it ended up in your spam folder? We are glad to hear that the door is now functioning properly, but we completely understand your concern about reliability and wanting peace of mind when you are away. Your feedback is very valuable and helps us improve both our products and support process. If you ever need assistance in the future, please don’t hesitate to contact our customer support team. We are here to help. Once again, thank you for choosing Run-Chicken, and we truly appreciate your patience and understanding.