RulaReviews of rula.com

The session from start to finish using the Rula system was easy and allowed for a next appointment setup by the provider.

Like I say because the person answer me that day don’t make me feel just don’t want my money makes me feel like he really interest me to get help his name it’s Yahir his amazing person because he answer all my questions the a worry about me to be saved

I have tried to call multiple times now about the absolute horrible customer service I have been receiving. Iv also asked multiple times to speak to managers but doesn’t seem like anyone cares to get me thew to one. First it started online. (I can provide evidence in pictures attached) when Rula customer support totally ignores my request to reschedule my psychiatry appointment, after one of your customer support agents messaged me first to let me know I cannot have a therapy appointment and a psychiatry appointment in the same day. I thought that was weird because my husband did. Any way I asked to reschedule multiple times and got ignored. I also kept asking to reschedule my therapist appointment and to leave the psychiatry appointment. Again, your customer support agent could not understand that and rescheduled my therapy appointment instead, when I asked to reschedule my psychiatry appointment again I was totally ignored. ( I don’t know how customer support agents for a mental health company is not actually listening to customers) Now fast forward to October 19th. I had an appointment that Rula said was canceled due to not being able to reserve the spot. So I went to my daughter’s first pumpkin patch that day. When we are there I get an email saying sign into your appointment. So I call Rula, I’m on the phone for an hour at the pumpkin patch because your customer service agent said if I didn’t attend an appointment that Rula said was canceled then I would be charged the 100 dollars. Go back and forth with him for an hour. He transfers me to another person who says I won’t be charged. If I said it once I said it 100 times not to cancle my appointment on the 26th. Well he did, not only did he cancel it but he took my psychiatrist totally out of my portal as if she wasn’t my psychiatrist anymore. Also my first pumpkin patch with my daughter was now ruined because I spent over an hour talking 2 men who could care less what they did. Now fast forward to today. I call to let them know they messed up. On the phone for over an hour AGAIN! I asked to talk to a manager, got nothing. Now I have to go almost 2 weeks without seeing my provider. That means I can not get my meds renewed and will be without them for 2 weeks. Providers are great, Rula customer support sucks. I will be providing any reviews with this email and the texts I have for evidence. To let people know that Rula could care less about your mental health and they just make it worse. I can not even believe how your customer service operates from a women who has been in customer support almost all her life!

Mr. Jones is an exceptional motivator and has useful stories for all the scenarios and concerns I've been having. He's been wonderful to work with and is inspiring me to really change and act on new beliefs. Thank you!

I have been trying to get my accounts merged and fixed for the past month and no one is helpful. I am contacted by different people each time, they do not fix it, and I STILL can’t access my portal. When I spoke with customer service, the person was rude and told me that there’s nothing wrong. Ridiculous.

The staffs level of experience & expertise are excellent!

Easy to chose therapist, lots to chose from. Wonderful bios for each.

The intial process of getting a counselor to fit my family's needs was easy enough. Then, our counselor, Ruby was great from the beginning: compassionate and accomodating.