Howdy Y.
Marylou Escoto is amazing
Marylou Escoto is amazing! She is compassionate, supportive, and understanding. I always feel heard and comfortable, and I'm truly grateful for her guidance and positive impact.

Our mission is to make mental healthcare work for everyone.
Rula (rula.com) has 4,972 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Claim this listingMental Health · Newark, Delaware
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Mental Health · New York, New York
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Mental Health
Excellent
4,972 approved reviews, newest moderated first
Howdy Y.
Marylou Escoto is amazing! She is compassionate, supportive, and understanding. I always feel heard and comfortable, and I'm truly grateful for her guidance and positive impact.
Latonya M.
Kasey Meyers is amazing. Great visit
Cristian N.
Very easy and really user friendly
Anu N.
I was able to complete a quick review and find a provider within a week. That seems amazing to me.
Sean
Rula Health — Absolutely Unacceptable My Rula Health provider failed to show up for my scheduled August 19 appointment. Rula's Senior Support Team acknowledged the provider no-show in writing under Case #6334615. Their solution? An apology, an internal “review,” and a refusal to compensate me for the time their provider wasted. That is not accountability. Patients are expected to show up, be on time, and respect a provider's schedule. When Rula's provider fails to show up, apparently the patient's time has no value. The provider no-show was bad enough. Rula's response made it worse. They acknowledged exactly what happened and still refused to make it right. For a company entrusted with mental healthcare, I find that level of disregard for a patient's time and experience appalling. Case #6334615 speaks for itself. Based on my experience, I strongly recommend looking elsewhere for mental healthcare. Rula response is that I need to provide my contact information! I gave it to them to schedule the original appoint so more lack of accountability. The AI generated responses confirm they don't care about patients. I cave also been unable to confirm that my account has been closed because all I get is AI responses. There has been no human interaction.
Response from RulaSep 1, 2026
We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum. We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.
Stafford G.
Safe and secure environment with a skilled and empathetic carer. Top marks!
Savannah M.
I really enjoyed our first session with our therapist and will be scheduling more sessions. She really helped us understand each other
Phyllis F.
Rula has made it easy to find all my needs in one place and ease of scheduling and seeing the providers via telehealth.