Eileen M.
Terrible service and completely out of touch
Your customer service falls well below expectations. Just read my emails it has the feedback I care to give. The only reason I will continue my care through Rula is I like my therapist. Right now that is the only reason I am even paying any mind to you.
Response from RulaMar 11, 2025
We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum. We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.



