RulaReviews of rula.com

I love it and the therapist are good listers

I was referred to Rula. They sent an email with the name, date and time of the initial appointment. Sent a questionnaire to help the provider get to know me and what I was seeking. The first provider and I weren't a match only because they were not experienced with 2 key things about my lifestyle. But they were really nice and we went through more details that they enetered in the chart and at the end they said they were reaching out to recommend a therapist who had experience with my lifestyle. Within 24 to 48 hours I received an email with a list of providers who had experience with my lifestyle. I read through each bio and found one I felt would be a good fit for me. I replied with the provider and date and time of the appointment. Its was booked and not just for that day but for the next 3 or 4 weeks, same day of the week, same time. Everything was quick and easy. Everyone was super helpful in helping match me with someone who was a good fit. I knew before the video visit was even over he was the therapist for me. The automatic follow-ups being booked in advance to ensure I had my appointments is so convenient. I was leery at first about the whole thing but the whole experience has been easy and stress free which as someone with ADHD and GAD it's been helpful. I haven't had to stress or worry. The emails with your appointments will even add it to your calendar with a reminder if you want. I appreciate that also.

I'm new to Rula but so far the experience has been an ease. From the customer service when I called, to the scheduling and rescheduling through the portal I've had a great experience. The best part is my therapist is phenomenal!

Very helpful and easy to use

I loved the way she listened and didn’t judge me she was attentive to me

If I could leave a zero I would. The support team is an absolute joke. They have no idea what they’re doing. I have talked to so many people and not one knows what’s going on. I feel more distraught after my experiment with the company that’s supposed to help. Run away as fast as you can. Update, now they charged me again me after they refunded me due to their error. I’m escalating complaint

The therapist I worked with was awesome. The platform is nonsense. They auto-book you weeks out in advance assuming everyone can meet at the same time every day. Then you have to manually find all these appointments and cancel them. If you don't, $99 charge per appointment. There is no leniency for having to cancel an appointment within 24 hours either. Awesome therapists, terrible platform. I will never use it again.

There are so many therapists, and to not have to leave the comfort of my home means that I have never had to miss a scheduled appt. I have seen 2 therapists as well as my husband. We have been happy so far!