Taylor H.
My experience with Chanel Yako
My experience with Chanel Yako, LCSW, was unfortunately very disappointing. There were multiple occasions when she cancelled appointments or was not available on time. What hurt the most was being charged a late cancellation fee for an appointment that she herself did not show up for. I understand that circumstances happen, but I expected the same consideration and respect for my time that was expected of me as a client. Ultimately, I left feeling disappointed, disregarded, and very hurt by the experience.
Response from RulaSep 14, 2026
We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum. We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.