Ruediger HatsRuediger Passionately Crafting Hat Brand Since 2006,Western Elegance Meets Precision Craftsmanship,Sustainable Hats Handcrafted with Love,Explore Ruediger Handmade Western Style Felt Cowboy Hats / Straw Hats / Ball Caps and other Unique Design Hats Collections
Ruediger Hats (ruedigerhats.com) has 310 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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CHAD V.
I ordered a medium hat to wear to the Red Clay Strays concert Oct 10th. Unfortunately, you sent me a large and I was unable to wear the hat I ordered for myself. Luckily you sent the correct size in the hat I ordered for my wife. Love the hats
Dawn M.
I have sent at least 5 emails to Customer service asking for assistance on an exchange. Love the hat, but it’s too big. The level of service for this company leads me to believe it is fraudulent.
Charlie S.
I submitted a request for a return and have not heard anything back in over a week.
Response from Ruediger HatsOct 14, 2024
We apologize for the delay in responding to your return request. We've checked your request, and it’s being processed now. You should receive a return label and instructions soon. Feel free to reach out if you need further assistance or have any questions. Thank you for being so patient!
Jeff B.
The hat received I have yet to enjoy it because it was too large. I haven sent them an email to request a size exchange and it’s been two weeks still not heard from them. The hat looks good but is really stiff…suspect over time they will loosen up, but unless I can get them to respond I’m going to be stuck with a hat that doesn’t fit. So if you order anything be sure you get a proper size because so far it looks like you get what you get from this company.
Response from Ruediger HatsOct 14, 2024
We’re really sorry to hear about your experience and the delay in our response. It sounds frustrating, and we sincerely apologize for the inconvenience. You should receive a return label and instructions soon.
Michael
Excellent hat and service. It looks better than expected.
John W.
Was delivered quickly. Good quality
Dallas
Great hat! Love the color . Definitely love the flat brim!!
Con B.
Beautiful hat with good shipping and packaging.
Response from Ruediger HatsSep 24, 2024
Thank you for your feedback! We're thrilled to hear that you're pleased with the hat, as well as the shipping and packaging. Enjoy your new hat, and feel free to reach out if you need anything else!
