SJBM
Cabinets are good quality
Cabinets are good quality and what we expected. Design option was great. Before ordering I noticed the design had a filler piece but it was not on the order list/quote. Thankfully caught that in time. Delivery was a bit of a mess. Delivery is on road, not driveway, which was unexpected but ok. The truck had no way to lower the cabinets so we had to get them off the truck without a lift gate or dolly. Not ideal, we had some very heavy boxes. We figured it out. Design I was offered shorted a piece of crown which we noticed when we started the crown after everything else was done. I had to pay full cost for additional piece after the fact, but they cut it down to avoid having to pay extra shipping. The entire piece was not sent but I was charged for the entire piece when the designer made a mistake. The shipping was waived on the crown due to the error. Just didn’t sit well but had no choice. Overall I would order again but I would just make sure I triple check the design and items ordered. Also make sure I have extra help on delivery day.
Response from RTA Wood CabinetsJun 9, 2026
Thank you for your feedback. We're glad you were happy with the cabinet quality and design process. We apologize that the delivery truck arrived without a liftgate, as all residential deliveries are scheduled with liftgate service. Our deliveries are curbside, since the trucks used are often too large to access residential driveways, but the liftgate should have been available to safely unload the shipment. Regarding the crown molding, one piece was mistakenly omitted from the original order. Since only 60" was needed, we provided a 84" piece with your approval, though we would have gladly sent a full-length piece if preferred. We appreciate your business and thank you for sharing your experience.



