RTA Wood CabinetsReviews of rtawoodcabinets.com

The cabinets themselves are great. We love them. It was the process and the service that made me rate low. We only received 1 of the 2 pallets of cabinets. Some items were damaged. Replacement took forever. Eventually both the missing and replacement pallet showed up. We were honest and reported the duplicate delivery which was later picked up. My frustration was in communication and the "delivery isn't our problem" attitude. Overall, we would NOT choose RTA again. There are several other options out there to choose from. Our entire build was not only delayed but pretty much stopped because of this, and the level of care or concern from RTA was absolutely nonexistent.

Solid wood kitchen cabinets? No! You sent me pressed wood fiber doors and drawer fronts. How long until they swell from moisture? I asked for solid wood and you let me down. The cheap veneer inside the cabinets already had two spots where it was torn away. Smaller than a dime- but I paid over a thousand dollars for two boxes! I chose to assemble it myself. The drawer slide wasn't long enough to reach the cabinet rear. I had to add a 3/4 inch block to make it work. I'm so disappointed! "Ready-to-assemble" as long as you already know how to build!

Instructions were not clear and had no way to contact for help. Also the front cabinet has a scratch on it and ai can’t get it replaced. In addition the shelf clips are horrible to work with and I had to buy a different kind

I need fully assembled cabinets. Labor it too costly to pay a contractor to assemble. I'm purchasing them from Lowe's

The finish was inconsistent on the cabinets. Some cabinets were received without all of the hardware. Some cabinets were received without assembly information. Delivery times were longer than promised. Side panels are wood, but the veneer finish is like a laminated paper that is not at all durable (can be ripped off with painter's tape).

Some parts of the order were delivered incomplete and incorrect. I tried to return one piece that we no longer needed because it was incorrect and I couldn’t get a refund. The correct pieces were shipped in a timely manner. For a positive comment, the sales associate was knowledgeable and a pleasure to do business with. I also want to comment that the cabinets are of great quality. It was the order preparation, delivery and flexibility of customer service that wasn’t desirable.

Our experience was a complete fiasco. Our cabinets shipped fairly quickly, but sat on a dock at an airport 20 min from our house for 3 days. We had to take it upon ourselves to find out what was going on. After multiple calls and speaking with 6 different people, we found that our shipment had been damaged and the shipping company did not know how to proceed. RTA advised us to receive the order and they'd fix any issues. That's where our first mistake came in. We should have never accepted the shipment. Things were missing, crushed, pierced with a fork truck, there were piles of loose hardware, it was a disaster. It took 3 adults 15 hours to sift through the mess and determine what was able to be salvaged. Our next mistake was to assume that damaged items would be sent immediately. Each time we emailed about damaged or missing items it took a minimum of 2 emails and 2 weeks. Then, when we did receive replacements, they were often damaged as well. We had one cabinet door that required a 3rd replacement and one that required a 4th replacement. We went for weeks with missing and damaged cabinet doors in my kitchen. By the time it was done, two months had passed, 66 emails had been sent, 3 days had been taken off of work to wait for shipments that were often damaged, and many hours have been spent trying to get this mess taken care of. Then when we tried to buy replacement doors for the pantry to fix an issue that was our fault, we were told that we'd have to buy a full cabinet. They wouldn't sell us doors alone. It has left such a bad taste that I cannot even enjoy my newly remodeled kitchen. We know 2 other couples who are doing kitchen remodels. We were the sacrificial lamb that tried RTA. Needless to say, the others will not be using them. Part of the problem was from the manufacturer, JSI. I gave RTA 2 stars because Zack hung in there with us to make sure that we did get what we needed. The JSI cabinets, once you get a product that isn't damaged, are very good quality and look very nice. Assembly isn't bad, but we do recommend watching the videos because the written instruction isn't very clear.