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RTA canceled my order based on my…
RTA canceled my order based on my review. I contacted RTA to ask why and they base their decision on a hypothetical scenario. They did however offer to reinstate my order if I deleted my review and payed for the cabinets via a wire transfer or a check. I declined their offer. Let’s be clear RTA states it does not cancel orders based on a review. The bottom line is I posted a review and RTA canceled my order.
Response from RTA Wood CabinetsApr 21, 2026
This isn’t an accurate representation of what happened. For anyone reading, please click through to his original review from April 7th for full context. This was an order for three cabinets, and based on the situation prior to shipment, management made a business decision that we stand by. Posting multiple negative reviews doesn’t change the facts or the level of service we provide. We’re proud to have helped thousands of customers complete their kitchens smoothly, and we remain focused on delivering high-quality cabinets and a reliable experience.



