Royalton ResortsReviews of royaltonresorts.com

Royalton St Lucia We stayed 2 weeks in January and had issues with constant fire alarm activation in building number 4. It's was very disappointing to wake up at 2.00 AM or 5:45 AM because of the alarm. I contacted Hotel management several time, no apology extended, seems like everyone was aware about this, but no one really was interested to follow up, except room attendant Natasha, she was very apologetic about this situation. Restaurants: GOURMET MARCHÉ- good variety of hot food, fish from grill was excellent, a lot of fruits and pastries ARMADILLO- very tasty food CALYPSO - very tasty food GRAZIE ITALIAN TRATTORIA- average HUNTER STEAKHOUSE- excellent ZEN- average SCOOPS GELATO AND CAFFE LOUNGE- very good coffee and snacks Bars CHILL SWIM-UP BAR- very good service especially Ashley, very genuine and knowledgeable gentleman. I was under impression there was limitation of spirits, when our favourite spirit finished, we had to get the same from different bar. LOBBY BAR- good service MARTINI MIX- very busy, slow service and unpleasant smell around Beach/Pool- Beach service, does not exist, not many umbrellas available, a lot of stones inside the sea No enough towels at the main pool around 9.00am and the quality was really poor Hideaway- very small beach with a lot of stones and not enough sun beds Room-very specious, extremely comfy bed, great A/C, safe did not work for 2 weeks Maintenance- a lot of damages around the building, lift etc., due to burst pipe- no cold water for 24h, lobby toilet urinal blocked during all stay Housekeeping- good service except shortage of hand towels and face towels during our stay, please purchase new vacuum for public area cleaner (has only one wheel) Lobby- sofa stained, carpet extremely dirty, chairs with missing cushions Reception- average service, if you exchange money, ask for receipt, otherwise you will be short of EC Entertainment - loved live music in the Lobby, such a fun and great songs, super vibe in general Location- 2 hours drive from the airport Overall: Nice and relaxing place, don't except exceptional customer service (except Ashley and Natasha). Definitely not 5 star. Due to sleepless nights (fire alarms) and no follow ups- I am giving low score.

Kamers zijn oud en ruiken naar riool Kamers worden niet goed schoongemaakt Swim-off niet kunnen gebruiken was te vies Bed was na 10 dagen nog niet verschoond Borg na 2 maanden nog niet terug gestort ! zelf aan het mailen met reisorganisatie maar doen ook niet veel voor ons gaat toch om 233.00 Dollar

Just got back from the Royalton Montego Bay. Where do I begin… The resort is beautiful but that’s where it ends abruptly! Check in is an absolute nightmare with chaos everywhere and non of the front desk staff really care because I’m assuming they get this every day and have become immune to it. You are promptly sat down and your passport taken away and later on given a room key wrist band and then you wait for hours and it is suggested you go eat or drink before they can find your room. The buffet is pretty basic and the atmosphere is that of a school hall diner. The food is pretty dire and the breakfast queue is pretty large. If you want to get into a specialty restaurant good luck because you are greeted with a smirk saying we’re full come back tomorrow even tho it’s 8pm. The steak house hostess almost laughed at us when we asked for a table. The noise and the constant loud booming music you are subjected to at breakfast lunch and dinner is atrocious and you have to shout at each other to speak out. It’s kids with big boom boxes literally shouting down the microphone at 9am like it’s a street party. Regardless of the do not disturb signs on the doors you can be assured of constant knocking and if you put the privacy lock on the maid just keeps banging against it till you open the door. In short it’s best avoided at all costs and definitely not worth the price tag of the stay. It’s a 5 star resort with 2 star standards. Was so glad to check out of this resort and never set foot in there again.

Just beware, if you are looking for a Luxury 5 star expereience and paying for a luxury 5 star the Royalton resorts so not deliver what they are advertising! We stayed at the Royalton Bavaro in Dec 2023. It si at best a 4 star resort and I only go that high because I will recognize that it is in the Domincan Republic BUT i've had 5 star experieinces at other Dominican resort brands. If you find a great price (that is 3-4 star equivilent) then the location, beach, lazy river and rooms are worth it but service is slow and not great, restaurants are terrible (service/food), buffet is better than restaurants, room service offers little and if you actually get it it’s not great…not what a 5 star luxury vacation should offer. We were not diamond club but it seemed if you upgrade to diamond club you get amazing service but I think it’s sad and says a lot about the Royalton brand. Some specifics: Asian restaurant had chicken bones in their a la carte chicken teriyaki, we got food poisoning from Steakhouse, pizza was burnt to a crisp at Italian but the Brazilian steakhouse was best restaurant for sure. Shoutout to Bernarda who is part of housekeeping and was absolutely fantastic! If more staff were like her this would have been a much better experience! Note we were in room 13111 and the tile was crumbling into swimout, safety issue.

Good food, nice staff smiling and helpful speedy room service and a great room cleaner she was one of the best all made our stay great. Will be back, (only down side the amount of people coming up to use facilities from the neighbouring splash hotel ( taking up sun beds , crowding out the pool and restaurant) they should either have to book a day or made to pay an upgrade premium because what's the point of paying more money to stay here if you could pay less to use the splash hotel and still get the extras)

Royalton Resort in Grenada. We got married at the Rex Grenadian in 1998 a 3 Star Hotel and decided it would be nice to return to the same hotel to celebrate 25 years of marriage. The hotel is now trading as Royalton Resort Grenada and a 5 Star fully inclusive resort. We had arranged our own transfer from the airport to the Royalton which cost 12 US dollars, BA wanted £48 per person, for a journey that is 5 minutes maximum. We had already been in touch with the Royalton requesting what is known as Building 14 as I am superstitious of the number 13. After 45 minutes at front desk we were given keys to a room in Building 13. I explained that I had emailed and had paid for Building 14 and we didn't want Building 13. After 10 minutes we were offered Building 11 which is a downgrade from what we had paid for as we had paid for a Luxury Seaview and not a Garden view. After a further 10 minutes we were given the keys to a room in Building 14, we proceed to the room, when we opened the door it smelt terribly of damp, we reported this to the Bellhop and he told us to report it to front desk which we did. To cut a very long story short 24 hours after involving Mr Christopher the manager we moved to another room which was an upgrade to Diamond Club from what we have purchased, Thank You for that Mr Christopher. Things didn't get much better. For whatever reason when the chambermaid cleaned the room on a daily bases the tea, sugar and milk was never replaced nor was the mini bar refreshed and it took 3 days to get a second cup and this is Diamond Club. Please bear in mind this is supposed to be a 5 Star Resort, with this in mind I went to one of the bars and asked for a Max & Ruby a non alcoholic cocktail to be told they had "NO BANANAS" on an island that bananas grow like weeds. No worries I'll have an orange and lemonade to be told they had "NO ORANGE JUICE" Things didn't get much better when later I asked for a Jack Daniels to be told "SORRY we have NO JD" ok lets have a Canadian Club, to be told "we have NO C&C". It went down hill later that week when the management closed the Main Buffet "the Gourmet Marche" restaurant and the French restaurant leaving only the Italian Restaurant and the Indian Restaurant which needed to cater for 200 guests bearing in mind the resort when full can cater for about 700 guests. We we told the earliest we could eat would be in 90 minutes and it is only fair to point out that when dining at both the Italian and Indian restaurant on previous occasions 30% of the menu was unavailable. We are not sure why the management closed 2 restaurants on that evening unless it was shortage of staff as it was Bank Holiday on the Island. We ended up having to get a taxi and leave the hotel and find a restaurant along with many other guests. Just one other thing this is 5 Star resort that closes all bars by 23.00 and the entertainment is Karaoke on 2 or 3 nights a week. I could go on and on as there were plenty of other complaints I could make but I won't. I have written to the CEO of Sunwing and guess what NO REPLY. Please be aware that this resort is sold by Virgin, Hayes & Jarvis and TUI, incidentally the Royalton group of resorts is owned by the Sunwing Group of companies which TUI own 49%. So buyer beware.

Like the previous reviewer we went to a TUI Autograph hotel: the Royalton Punta Cana for a wedding with 8 or 9 other couples using TUI as the travel agent. First the good stuff: flights out and back in premium Economy were excellent, replicates business class for 1/4 of the price: good food, good service, good seats etc. Now the bad: The Royalton was a complete let down. NOT a 5 STAR. Tired rooms, unless you pay £440 per couple for an upgrade into the "Hideaway". Very surly slow service, variable quality of food, dirty pools, waiting staff helping themselves to the food and even taking and drinking cupful's the very poor quality and usually rationed wine!! 2 out of 6 restaurants closed for refurbishment so had to queue for everything. Beach washed away along with 30% of the sunbeds but the hotel still charged $90 on top of the all inclusive package for the use of a cabana and to cap it all most of our wedding group of 18 adults got gastroenteritis, in some cases TWICE. This is at best a 3 star hotel nowhere near the level it represents itself as....if you want 5 star just don't go, but if you do, take you medication and a cork because our experience says you will get what was dismissed by Tui and the hotel as "holiday tummy"....but I can assure you after the second episode of "holiday tummy" in the week there was nothing "holiday" about what many of us experienced, more "hurricane tummy" if you get my drift!

If you read below a person called JB who wrote a review on Royalton Grenada, I think JB hit the nail on the head with everything written. HOWEVER, just wanted to add further. The swimming pool next to the so-called diamond pool area, was, most of the time, a cream sort of colour rather than clean, clear water, I assume due to the mass of suntan lotion and floating skin particles which congregated at the corners of the pool most evenings. Do not wear goggles in the pools as you may wish you never went in. If you looked down from the balconies situated to the side of the pool area you can quiet distinctively see how unclean they are, just by the colour of water. Must do better. Diamond Club reception food: - This was a real eye opener when the food arrived depending on time of day it was just left open, cold eggs, cold meats, stale sandwiches that curled up at the edges god knows what was inside them in fact after 20 min it was mostly all cold or very best Luke warm, it was just left there. No food hygiene, no refreshed food, unless you were there when the food arrived you would have had a cold breakfast, cold lunch and snacks with luke warm coffee (all the time) Restaurants: - The Italian did pizzas, however when we asked for a Florentina pizza, they took the order however forgot to mention that they didn't have, Goats cheese, no Mozzarella, no spinach not even onion. This was for the whole week The buffet area was no better, how can you be situated on a beautiful Caribbean Island and have no decent fruit on offer, I tell no lies there was just small chunks of watermelon, some apples and a few bruised bananas. The queue for the eggs in the morning was so long at times it kept the dividing doors open, as had only one chef cooking (who was very good under the circumstances) Nightly entertainment: - Well not sure who they were trying to entertain, but I've not seen such poor evening’s entertainment for a long time, on two occasions there was a solo violinist in the evening, to be fair, she was talented at playing the violin and could certainly move but electric violin, so loud and distorted it was ear breaking, ruined Hotel California Lastly and must not forget – The staff at the hotel could not have been nicer, very welcoming from start to finish, however, this unfortunately dose not cover the disappointing stay we had, which will not be repeated ever at the Royalton Grenada resort.