Royalton ResortsReviews of royaltonresorts.com

I had an amazing time staying at the Royalton Riviera Cancun. The check in process was smooth and all was clearly explained by the guy who attended to my wife and I. We went there for a friend’s birthday party and had a great time, the room was clean though the tv wasn’t working well. To be fair we only switched it on to order for room service as other times, we were busy with activities in the resort. There were a variety of restaurants on property which made it easy to vary food choices during our stay. The staff were very nice and always smiling and greeting people. The atmosphere was peaceful. One thing which got me a bit concerned was the initial warning on the check in sheet for us to use the safe for all valuables otherwise the property won’t be liable for any losses. This made me feel uneasy throughout my stay to be honest but thankfully, nothing went missing. It was a nice place to spend our holiday but I’ll advice all visitors to book their tours, taxis and any other activities ahead of time if not, the prices on the day or at the centres are ridiculously expensive. This has nothing to do with the resort though. All in all, I had a great time and would love to go back with my kids.

We stayed at Royalton Negril in Jamaica in April 2023. TUI sell this as a 5 star resort, trust me it is no where near a 5 star resort it was incredibly disappointing. The level of service was very hit or miss, there were some very capable, professional and helpful staff but these were in the minority. The majority of staff seemed untrained, inexperienced and didn’t give a monkeys. Some Staff also had a habit of practically demanding tips. The drinks at the bars were generally rubbish, cocktails were quite often Slush puppies with a shot of the worst rum in existence, most of the bar staff were winging it. Entertainment was pretty dire although there was a few good evenings. The first come first served restaurants were a joke.. you could be 1st in the Q at 6pm and be told the whole Resteraunt has been booked out for the evening by those upgraded to Diamond club. Nice one Royalton make customers who have been charged a fortune for a 5 star resort feel like a second class citizen. The main pool was a joke by 6am there were towels on most of the Sun beds and families staking claim to multiple areas hedging their bets. Good points; The beach location however was stunning. Our room was fantastic and we were lucky enough to have a fantastic beach and sea view from our balcony. The buffet Resteraunt was their get out of jail card, food was generally fantastic, staff were hit or miss tho’ And it would be nice if they had actually got the Resteraunt ready for customers when it opens 🤷‍♂️ Generally the resort is tired and tatty, you are encouraged not to leave the resort other than organised trips etc and any extras bought inside the resort is extortionate. For would not return.

We stayed at the Royalton Riviera Cancun in March 2023 for 14 nights. This is a tired sprawling resort with bad service and a la carte restaurants serving poor food. We upgraded to Diamond Club with ocean view at booking and apart from butler service there was nothing else to justify the additional cost. You couldn’t actually see the ocean unless you went on to the balcony and looked hard right and the rooms are in need of a full renovation. The Diamond Club lounge was a long way from the Diamond block and not worth going to. We complained on numerous occasions at the restaurants because the service was bad and in some cases the food was worse than poor, it was terrible! Being Brits we did not realise that March was spring break in the US so the resort was full of young people intent on getting smashed. The majority were underage but that didn’t seem to stop them getting served. This is not a luxury resort, avoid at all costs!

We had a wonderful time at Royalton Riviera in Cancun! The service was amazing! In fact, we had such amazing help from Emma at Royalton Riviera Cancun in particular! We found out less than 24 hours before our flight that there was an issue with the tickets, and we could only use wifi on our phones, because our phone service of from the US. We had to call our travel agent in New York, Delta Airlines and Kenya Airways to figure out what was wrong, and Emma was helping us to try to resolve the situation for at least THREE HOURS! I can't tell you how many numbers she looked up and dialed for us, how patient and kind she was, and all of the effort she put in to help us. Emma is the definition of 5 star service! Thank you so much Royalton Riviera, and thank you so much Emma!

Royalton HAVANA, manageress called Grace, needs to re- evaluate whether she is capable of her job. She should not be dealing with the public. Avoid this hotel in Havana, go to the Grand Aston.

Came to Royalton Hideaway resort in Cancun for a friend wedding. Its like a nightmare from the time we arrive. Bad service, bad attitude, its like we owe them. We got rubbed. One of the staff member broke in to our room and took my expensive jewelry, sunglasses, money, watches and a few more other items. And they will not do anything about it. I cant get a report of what happened, they will not check the cameras, lies right and left, The worst experience I have ever had in cancun, All wedding guests have problems with the service they are getting. The rooms are old and smell, there are bugs everywhere. The hallways and the lobby area, bars and the restaurants are dirty. The waiters ask for tip before they bring you drinks. The management and the security service is not doing their job at all.

Bad food, bad service, got scammed! We went to Royalton Chic cancun and it was bad! We actually got scammed by nexus tours in the hotel and the hotel itself. If you want any kind of service it will run you a $20 tip every time. That's 20 to the front bar, back bar, pool bar, buttler, beach guy, and so on. 100's per day to get basic service from a 5 star hotel. What a joke! Don't do it!

I experienced the worst 5 day holiday for Christmas 2022 at your Royalton Cancun Riviera resort. At check in I was provided with an option to upgrade to a swim out which I chose. We got to the room and it was not cleaned. There was no soap to wash our hands after using the bathroom, the tub had hair in it and the toilet paper had half a roll. The counter sinks were dirty. I went back to the front in which they said they would send someone over to clean. They came and replenished the soap and toilet paper. During day 2 of our stay we could not get any housekeeper to bring towels after several calls and 3 hrs of waiting still no one came. I ended up using the towels I traveled with and grabbing towels off the cart in the hall the next day. Housekeeping finally came in on day 4 and all they did was make the bed with the same linens. (Gross). I ended up grabbing fresh linens and changing the sheets myself. Which was a sight for sore eyes when I saw the actual mattress. Upon attempting to make a cup of tea there was an old sticky coffee ring in the cup. Someone entered our room while my spouse slept and claimed he was there to drop off water. However we hadn't called for water and he didn't have any in hand when he entered our room which was very suspicious. (BE CAUTIOUS) who knows what could have occurred had he not been in the room at the time or if my daughter or i had been in there alone. The day of departing and prior to check out we all went to breakfast. My kids returned to the room to find their winter coats and my daughter's purse were missing. After raising hell in the lobby we were told they were in lost & found and would be returned to us. When we asked how did they get from our room to the lost & found when we hadn't checked out yet we were provided with no response. My daughter's perfume was missing from her purse upon return. Had the room been cleaned perhaps I would've given credit to the fact there could've been as assumption we left them but considering that was not the case. I can only guess this was an attempted theft that didn't work out in their favor. I was very disappointed and distraught from my experience. Not at all how I would envision spending the holidays with my family. Utterly Shocked, especially since Ive stayed at the Royalton in St. Lucia and it was amazing. This particular property was disgusting. This should be updated to a 1 star property. Sadly the sentiment was similar from some of the other guests staying during my conversations.