Royalton ResortsReviews of royaltonresorts.com

Hotel Royalton Bavaro. Staff Appraisal – Angela Perez I would like to give a very positive appraisal of Angela Perez for the exceptional help, care and support she provided to me and my family during our holiday. Unfortunately, we experienced some unexpected difficulties during our stay, including a failure of the hotel’s water system, which temporarily left the hotel without water. We also experienced problems when the ATM failed to dispense money because it was out of service. Throughout these situations, Angela was extremely helpful, approachable and reassuring. She showed genuine concern for us and took the time to explain the procedures clearly, direct us to the appropriate assistance and help us understand what steps we needed to take. Her calm and caring manner was particularly appreciated during situations that could otherwise have caused considerable stress and inconvenience. What stood out most was Angela’s willingness to go above and beyond to ensure that these unexpected problems had as little impact as possible on our holiday experience. She remained supportive and attentive, demonstrating genuine concern for our wellbeing and making sure we knew where to go and what to do for assistance. Angela is a credit to the hotel. Her professionalism, compassion and excellent customer service made a real difference to me and my family. Despite the difficulties we encountered, her support helped us remain positive and enjoy our holiday with minimal disruption. Thank you, Angela, for your kindness, patience and outstanding support. Your efforts were genuinely appreciated and will be remembered

Royalton splash, Punta Cana I wasnt expecting it to be a super great spot for adults as it is more of a resort for kids. I have no complaints as an adult it was super fun and still a lot to do. The beachfront is a train ride away at the next resort over (also a royalton resort) but 5he waves were always super choppy and high and the beachfront was a lot smaller than other resorts I've been to. The buffets food was maybe a 6/10 but the specialty restaurants were on point. The party pool was fun for both adults and kiss, but they did have other pools if you want a more relaxed experience.

Royalton Antigua. Absolutely stunning resort, although much smaller than the Punta Cana resort in the Dominican. Beautiful beach and facilities. When we arrived as Diamond Club members sadly we were given a dreadful room overlooked by staff arriving for work, having their breaks etc… it was a Mountain View but it actually overlooks a hill with trees and not overly the tropical idyll. The noise from the staff and works vehicles plus lack of privacy was just awful. I asked to be moved 3 times and was told it would by the diamond club reception staff, cost me a further £650. Luckily however on our 3rd day, the hotel manger Della, took our complaint seriously, as I had videos etc… and within hours we were moved to a stunning room with a stunning view !!! After this, the customer experience manger Neicer, and Della were so very lovely and regretful for how our holiday had started ! Five stars to these two !! Also a shout out for our Butler Brandon, we didn’t need to use him very much but he was such a lovely man !! And to Davida on the main reception !!! Negatives hence my 4 stars are that sadly, as Was recognised by the guest experience manger Neicer, some of the staff need customer service training and learning how to smile more, as some were actually very sullen and rude, however she did tell us that this was being addressed. Finally the bars often ran out of beer and wines, particularly the swim up bar and diamond beach bar, and although the pool bar shouldn’t close until 6pm it frequently closed at 4.30 - 5pm which was really quite disappointing. It would have been great to also have a bar on the beach that was own into the evening until say 11pm to watch the sunset and the experience of being a at such a lovely beach ! All in all however a superb holiday !!!

We went to the one in Cancun. The food was great apart from the chocolate enchiladas they served us. They showed sport on the big screen which was nice.

Fabulous resort catering for all ages at Riviera Royalton Cancun. Staff were tremendous and the resort is very big split for families and adults. I have been back five times and have to say it’s sensational.

We have visited 3 Royalton Resort Properties. 1- Punta Cana 1- Costa Rica 1- Cancun I feel overall between the 3 locations food has been overall consistently good/decent. No major complaints. Wait staff at Royalton Bavaro in Punta Cana has been the BEST, and the butlers were amazing. I would go back to this resort for sure! The beach, pools and really everything was GREAT! Wait staff at Planet Hollywood in Costa Rica were very poor, overall bad service/attention to guests and would not go back to that resort, along with the poor beach experience. Wait staff at Royalton Riviera Cancun was hit and miss, overall a 3/5, but would.return to this resort for the beach and pools.

Royalton splash punta cana it's a beautiful resort, very well thought out and it has plenty to keep you occupied. A good selection of cafe's, bars, swimming pools and restaurants with a wide variety of cuisine's. The vibe team do an amazing job. We stayed in building 29 room 130 and opted for diamond club. The room was cleaned every day and the mini bar was well stocked and topped up daily. Our butlers Daniel and Sidney checked in with us every day, booking restaurants checking everything was okay in our room, sorting our welcome gifts and when my partner fell ill (kidney stones) they sourced what he needed in order for us to enjoy our holiday they really went above and beyond their Job Roles. Margaretta who seemed to be everywhere (beans, social bar and other places inbetween was always very friendly and welcoming another one that went the extra mile to ensure we enjoyed our vacation. Although we were at splash we frequently visited the Punta cana side, franchesco at Marche was a star always smiling, friendly and very accommodating. Most of the staff were friendly and welcoming. The beach is beautiful, however due to how we were treated there we visited it twice, The service at the Diamond club beach needs to be re-evaluated as we were invisible there. Even when queuing at the bar we were ignored while others were served straight away (this is where it loses a star) I did think about bringing the grand children here next year but I've decided not to. There were a few issues that I fed back to the Butlers and they assured me the Managers had dealt with them. I would come back with my partner but I'd be very reluctant to bring my grand children here until I know the issues have been dealt with.

Rooms great, comfy beds, plenty of water - slight smell of mildew but it is the air con! Food better than expected. Beach good - felt harassed by the local hawkers constantly - and an intrusion by the boom, boom of music the whole day till at least 10. We didn't plan to be at a teenage hotel!!!