Royalton ResortsReviews of royaltonresorts.com

Stayed at the Royalton St Lucia, I can’t fault anything about this hotel. The rooms are absolutely amazing with a fantastic sea view. The food was out of this world with loads of choices in different restaurants. All the staff from management through to the maintenance staff were fantastic always checking you were enjoying your holiday. Possibly the best holiday I have ever had.

Broken down air con, staff rude and unhelpful, the ‘unlimited reservation-free’ dining is a fabrication, it is impossible to get a table in any of the a la carte restaurants unless you stay Diamond Club (and funnily they do get reservations!). The only way we could secure a table for our children’s momentous 18th and 16th birthdays was to offer money to pay for expensive wine. All of our party suffered diarrhoea and some sickness, and it was repeated after eating in the buffet restaurant, so we ended up not being able to eat. Dirty, brown rain water dripping through buffet roof right next to food being cooked and served. Foul stench by refrigerators. Staff taking drugs in restaurant toilet. Dirty fingerprints on all glass doors (and no sign of being cleaned during our stay). Rooms dated and dirty, with bathrooms a real issue. These are just some of the things we experienced during our two-week stay which cost over £23,000 with Tui UK. Complained to their reps in resort and via their app, and since being home. No response whatsoever and they have closed our cases today. Please, please do not make the same mistake as us and be fooled into thinking this was be an amazing hotel. It could be, but it’s not and we have been left shocked and saddened, not only by our experiences but the complete lack of care or customer service received from both the hotel and Tui. Look elsewhere and don’t use Tui; please, please!

Throughout the holiday we've had 4 room changes over 7 trips to reception and countless hours spent waiting in reception which is not what I paid all of this money for. As a result of this I have not been able to spend the time with my children as I had hoped and have been extremely stressed out to the point where I have been in tears in front of my family and other guests. The staff here are so rude, there is absolutely no hospitality skills, if you are in their way they will literally barge you out of their way. The ceilings are dripping all over the place, the rooms are filthy and while being in the third room alls we hear each night is the loud TV next door. I have never been so disappointed with a holiday before. I have spent a huge amount of money on what was meant to be a special holiday. I will be taking this further as I do not believe that this hotel has been properly vetted for it to be given 4 stars. There is no air con in any of the restaurants so expect to be eating your meal while dripping of sweat. There was a leak in the bathroom above the sink which was right next to a light in our room. A leak above the toilet which formed a puddle which my 4 year old slipper on in our room. Both of these leaks gradually formed mould around them and then the ceiling began to crack. There are stains all over the bedding and towels. The fridge door didnt close properly so leaked and when the person refilling the fridge saw it they didnt think to do anything. We went to Jade restaurant, we each ordered a starter. We all received our starter apart from my son. The man told us that what he had ordered was too spicy for him and walked off. He didn't offer my son an alternative and had no idea how much spice he can handle so he just assumed. My son therefore was left with no starter. The staff did not care about any of these issues whatsoever as we went to reception to raise them. The manager even caller my room to explain he will improve my experience while I am here and I never heard from him again. I will never be returning and I really hope others read this review and give it a second thought before they do also.

Holiday started with tui flight being cancelled so lost one night at Royalton Negril Tui not helpful whats so ever especially with a child with additional needs . Jamaica is one of the most beautiful countries I have ever been to and have ancestral connections to this land. However, I would never stay at the Royalton resort again due to there being extensive issues with my room in terms of electricity, not working every single day I stayed at the hotel, so then we change to a new room where the connecting door lock was broken. The back door lock was broken. The toilet was broken and the general untidiness and cleanliness of the rooms being extensively bad never cleaned very well, always smelling musky and mouldy drawers where the children’s clothes were smelling extremely musky and mouldy and generally rude staff members at reception throughout the hotel at the towel stand, never ever having vegan burgers at the burger hut even though there is a clearly labelled vegan burger choice. In general, the hotel staff extremely rude. I would never ever stay at this hotel again, however, will return to Jamaica like we do every other year but never royalton negril. On one of the first few nights in the hotel, we visited the calypso Jamaican cuisine restaurant where I had asked for my child to have an orange juice and was actually given a Mamosa which contained Prosecco. I explained to the staff that they had given my child an alcoholic beverage to be then met with five members of staff, following me out of the restaurant and trying to intimidate me whilst telling me they absolutely did not give my child alcohol when I have had many alcoholic beverages throughout my adult life im well aware if the difference my husband had also tried the drink and stated there was also alcohol present I was left feeling extremely intimidated and cornered. I’m very shocked about the whole event and it has been an extremely upsetting experience. As I spent a lot of money to come to the hotel and have a family holiday for two weeks I was left feeling very heartbroken on a daily basis and could not wait to return to my home country. In terms of the poor electricity in the room, we were granted a new room and was given a choice of spa access and cabana bed. However, the spa sauna and steam room where both broken. Every time I asked to speak to a manager I was never able to, and this meant that the whole holiday was completely ruined as nothing was fully resolved . The whole stress of the holiday having to pack and then unpack suitcases again to be told that the room had been fixed then electricity goes again an hour after even though maintenance, supervisor and manager, categorically stated that the room had been fixed. This whole experience left my anxiety through the roof which had led me to have several panic attacks, and in general feel as though the holiday was completely ruined, and I’m still having the effects of this whole anxiety ridden experience as I have landed back in My Home country. Not to mention the disruption to our children one with additional needs constant changed and overall unsettled stay completely ruined experience. Overall extremely upsetting and so overwhelming disappointed this hotel is rated 5* so unbelievable.

Royalton Bavaro Punta Cana. Deposit not returned still waiting 15 days later. Emails ignored messages ignored absolutely fuming with the after service from these people. Puts me off going to a Royalton ever again. After such a good holiday

Royalton Negril Jamacia Avoid this hotel claims to be 5atar found service quite disappointing all they were concerned about was the tip you’d leave. We struggled to book into restaurants often they’d say they were booked but lots of empty tables. Had issues with drainage smells every day in our room. On arriving at hotel we had to leave a $200 deposit which would be returned on our leave 3 weeks after leaving & having to complain to hotel it’s been refunded this happened to many people in our group, wonder how many people have been scammed this way 🤷‍♀️

I couldn’t be more disappointed with your hotel in Dominican Republic. Terrible hotel they take the extra money for the hideaway and diamond club with no intention of fulfilling the service. I’ve been to multiple resorts St Lucia Jamaica etc and this hotel far so far short of the standard set at those hotels. You need a complete change of management.

So currently stood in the Hide Away lobby asking to speak to management about the terrible service so far ( day 2). Me and my wife tried to go for dinner at the steak restaurant at 7.15 to be told no more bookings for the evening will be taken and we need to book…This is after being told on check in we didn’t need to book the restaurants other than the Jade. Really poor service so far. Room - really old and zero view from balcony dispite paying for the upgrade to the “ Luxury hideaway”… basically we have tree and concrete as a view… I was not expecting anything amazing as we didn’t book pool view…. But the room being old and crap looking and the balcony being not fit for purpose… really crap Avoid