Royalton ResortsReviews of royaltonresorts.com

We had our safe broken into the first night we were at the Royalton Punta Cana. We booked dinner at the Italian restaurant, ate and came back to find our safe open. $210 us dollars was missing. We called hotel security and they said they would investigate. 3 days later we were called to the lobby and shown proof that at 6:20pm and 7:06 pm staff had entered our room while we were at dinner with our Do Not Disturb sign on the door. I had asked why the hell would they be in our room? They said towels.....I said what twice? I was denied access to the proof so I could call the authorities and speak with Sunwing. Nothing was compensated at all and nothing happened. If you are going to stay here bring a luggage locks!!!!

During my 5-night, 4-day stay, I didn’t leave the resort grounds. However, even with my valuables carefully secured, several items went missing from my room: a sweater, around $150 in cash, and my credit card. Here’s what happened: Missing Belongings: I hung my sweater in the wardrobe, kept my cash in my backpack, and locked my wallet with my credit card in my suitcase. On the morning of my departure, while waiting for my 11:20 a.m. airport transfer, I realized my sweater was gone, along with $150 in cash. Shortly after, at around 10:40 a.m., I received alerts from my bank about unauthorized charges on my credit card, totaling approximately $5,000 CAD. Arriving in Canada without my sweater, I was left wearing a short-sleeve T-shirt in near-freezing temperatures (about 3°C). Additionally, my bank informed me of six attempted charges in the Dominican Republic on my card, four of which were successful. This ordeal could cost me up to $5,000 CAD—nearly two and a half months of my income—with no guarantee of recovery. Don’t Stay Here Unless You’re Ready to ‘Donate’ Thousands to the Local Economy :)

Arrival We were warmly welcomed by Elena at reception, the check-in process was smooth and efficient. Although we did not receive a complimentary drink upon arrival, the overall experience from check-in to being escorted to our room was positive. We were lucky enough to have a room very close to the reception and main entrance. Room 🛌 We were booked in as a couple for our Anniversary, there was only one bath robe in the room. The room, though small, was very clean and beautifully maintained. However, the bathroom lacked hand wash and shower gel, although shampoo and conditioner were provided. The towels were in excellent condition, and the shower was particularly impressive. We had the most beautiful view from our balcony, it was mesmerising 😍 Our room was cleaned daily. Alena was a true gem, she kept our room spotless every single day! Lovely lady with a wonderful smile. Shower gel had run out for the whole duration of our stay. Food 🍴🍸 The decor at the Taj was beautiful yet the food was disgusting! The food was bland, the cocktails were a 5/10 but most of the staff were lovely. Ma Maison The lady that checks the booking was so miserable, if looks could kill!!!! 😫 Steak was amazing, the chips were dry. Grazie The steak was soooo amazing! 😍 The cocktails were ok. Beach cleanliness Very clean and beautiful 😍 Staff The majority of the staff were lovely, a few looked like they didn't want to be there, very miserable. Adrian at the egg station was amazing, such beautiful energy. Danielle in entertainment was super lovely, her energy was top tier 👌🏾 Excursions Janelle is fantastic!!!! 😊 Island Tour We chose St James Travel and Tour for our excursions, Andy gave us a wealth of information, we had a full run down of the history of Grenada and every stop we done. We done the Island excursions, this covered Concord Waterfall ⛲️ Chocolate Factory 🍫 Rum Distillery 🥃 Grand Etang 🐒 Nutmeg Museum, a lovely meal and drink. The excursions cost £125pp. The mini bus was fully air conditioned and clean. Our second excursions was snorkeling to the Underwater sculpture Park with First Impression snorkeling, this was an experience of a lifetime! The whole team were amazing, especially Kurl who instructed me through the whole tour. Exercise 🏊‍♀️ 🧘‍♀️ 🏋‍♀️ Crystal and Kelson were absolutely amazing with the aqua aerobics!!! The energy was on point, it was fun yet intense. I will definitely be attending all their classes over the next 2 weeks. Issues we encountered.... 😖🫥😶 Monday, 21st and Tuesday, 22nd: The buffet was unexpectedly closed on both days, and we were not informed of this until the day. Tuesday, 23rd, Wednesday, 24th and Wednesday 30th: We were informed that the hotel had run out of straws. Wednesday, 24th: While I was showering, the water unexpectedly cut off for over 10 minutes, leaving me covered in soap and unable to rinse off. Thursday, 26th: I requested an iron twice as we were preparing for an excursion. After waiting for over an hour, I had to make a third call and express my frustration to avoid missing the excursion. Only then did the iron arrive. Upon our arrival on Saturday, 19th, our fridge was fully stocked, but this was the only day this occurred. While the fridge was replenished daily with water, we went four days without beer or juice despite leaving a note on several occasions. Each time, the note was clearly seen as the $5 tip I left with it was taken, yet the issue persisted. Beers were finally provided on Thursday, 24th. Friday 25th On Friday, the 25th at 3 a.m., I placed an order for room service. After waiting for an hour and 20 minutes without receiving the order, I called to inquire about its status. The representative I spoke to informed me that they were unaware of the order and needed to investigate. Upon checking, I was told that two of the items we had ordered were unavailable. Had I not followed up with the call, we likely would not have received the order at all. The order arrived, yet they forgot my cheesecake. Room service do not inform you of unavailable items until they confirm that your order is on its way. If we had been informed earlier of unavailable items, we could of made alternative choices. We ordered room service 4 times, items were missing every single time. Omega at Nibbles needs customer service training! She was so miserable!

Really disappointed with the Royalton in St Lucia. Check in was long, wasn't advised to download the app or book restaurants which we actually needed to do...The room needed to be fumigated due to a Mosquito infestation and cockroaches, hair left on the floor. This was rectified once we complained. No optics in the room and the bar was rarely re-stocked. Entertainment was cancelled regularly due to nobody signing up but the team didn't approach anybody, shouting over a microphone is not going to draw people in. Pool and loungers were dirty. Food was samey. Thank god for Craig at the pool bar, Kisha, Vijay and Travis in entertainment. Desma at the pool bar needs relocating as she doesnt fit the vibe, she is too rude and miserable.

I arranged a holiday for me and my mum to return back to Antigua where my mum was born. I was turning 55 on 16/09/2024 and Mum was turning 85 on the 25/09/2024 I chose for us to go to Royalton Antigua, An Autograph Collection All-Inclusive Resort. i wanted to give my mum the 5 star experience. I booked 10 nights - I would have to admit that it was my worst choice I have ever made. I changed room twice - one of the rooms the shower unit was leaking, when you had a showed all the bathroom floor was soaking wet which was very hazardous for an 85-year-old women. After reporting a number of times over 2 days finally they came to the room, they were unable to repair the shower and we was moved. The food/service was well below the level of expectation, not all the restaurant that was stated on TUI web site was not open. The restaurants that was open had a limited choice. Then you had to make a reservation via an app that was not working. The buffet style dinner restaurant was only open 2 night throughout the 10 nights we was there. The hotel is not made for the elderly to walk to any of the eateries is minimum of 10 min walk. The room temperature with either cold or freezing cold. THE WHOLE HOILDAY WAS HORRIABLE ....... I feel embarrassed for my poor choice, spoiled an experience that i will NEVER get back. I am still waiting on my refund for my deposit US$200 that was taken from Credit Card 8 days after returning home.

Royalton (CHIC) Resort - Punta Cana, Dominican Republic. Although, Royalton Resorts provide a facility to buy genuine Cuban Cigar for their clients, be very careful when buying Cigars from this particular Cigar Shop/Lounge as some Cigars are counterfeit and do not match the Habanos validity product standards and some boxes have fake labelling and product inside, so make sure you take a Cigar Inpector tool kit if you are looking to Buy from one to these shops. Also, the shop says they guarantee there product and i bought +$4,500 worth of cigars in June-24 and i am still waiting for replacements. Royalton Resorts also do not get involved, which i find is strange considering the Cigar Lounge is actually a service provided by the Resort, just be careful and do your own due diligence because it could be very costly

Our food took 2 hours to come(in the steakhouse) and when it arrived it was cold and half the orders were wrong. The service in this place is shocking !

My husband and me have recently returned from The Hideaway at Royalton, Trewlany. We stayed from 23rd June - 3rd July in Room 633. We went to this hotel because we had previously stayed in the Royalton in Cancun Mexico and expected the same 5 Star service, but how wrong could we be. The service in this hotel was non existent, awful , dreadful and it is definitely not a 5 Star hotel !! To sum the service up, the Jamaican staff will only do what they are paid to do and nothing else. For example, we watched 4 staff walk past a water bottle which had been left on a path, before someone picked it up (it must have been their job!). There is a lady in the International restaurant that just walks around with a water jug – she rarely did anything else! Service for Breakfast/Lunch in the International Restaurant is truly unbelievable. Most times we had finished our breakfast before being offered any coffee. Tables are not cleared and re-laid quickly so we would often sit at a table and had to find our own cutlery. You never get a spoon to stir sugar in to your coffee (if you ever get one). They stack plates and cutlery up at the side for you to look at when you are eating. There are plenty of staff but many of them just walk past tables that need clearing, wiping or re- laying, - it goes back to what I saying, they only do what they are paid to do and nothing else. The service at Reception is appalling. They will start dealing with your query and then get very easily distracted or disappear into the back room, they leave you wondering what is happening, they don't keep you informed and even when they have dealt with your query, they don't tell you that they have! The food overall was very good with a great choice of 11 restaurants. I would recommend the International Buffet (for the food, not the service), Italian and the Steakhouse. But if you want a quiet, relaxing meal then don’t go to Zen. We thought the food was tasteless and the loud singing and banging of knives was extremely annoying. The rooms were a bit shabby and could do with painting in certain areas. The cleaners were BRILLIANT though and cleaned our room every day. They were friendly and polite and did a great job. You can get lovely coffee and cakes from the coffee shop. But the service is not quick because the staff tend to spend most of their time talking to one another before they get round to serving you - apart from one young slim, tall gentleman that works in there and he was always polite and friendly. The beach was gorgeous, it was kept clean and there were plenty of sun loungers and towels. The team that look after the sun lounges and drinks were very happy, cheerful and friendly doing the jobs they were paid to do. There are plenty of security guards on the beach but I really don't know what they do. They certainly do not stop all the very annoying sellers that walk up and down the beach all day and will try anything to get your attention – ie. Pointing, whistling, shouting. It would be so much better if the Royalton staff stopped them coming onto the beach. On numerous occasions we were asked by various life guard staff, if we had a cigarette which we could give them. Not what you would expect from a 5 star hotel!! My husband and me will definitely not be going back to this hotel and I really feel that all Royalton’s should provide the same high level of service which ever country you are in.