Royalton ResortsReviews of royaltonresorts.com

So I went to the resort in DR during the weekend of the 4th of July. These past 4 days has been the worse days I ever encountered. As soon as I arrived I slipped and fell in the dining room area. The used some type of coating that was very slippery. I was ignorant of writing an incident report and they used that against me later. Next, one of my friends had a roach in their room(Diamond Club Room), Then I sat in a broken chair in the Italian restaurant and fell. Lastly, I cut my foot on their step in the pool and they refused to cover any of the medial charges. Pedrito the manager was suppose to meet with me in the morning because I wanted a picture of my foot which I know they have because 20 people took a picture of it and suddenly he's in a meeting. Pedrito also said that none of my other incidents matter because there were no reports even though his staff never gave me any option to write a report. I had to get 5 stitches in my foot and another lady cut her shoulder. He refused to do anything to help me get the pictures of my foot, or any compensation for anything. I was forced to pay out of pocket! This place is filthy and I wouldn't want anyone to go to this place. Let's see if I even get my $200 they asked for the room. I asked for a number and they gave me an email smh. I will never go back.

We stayed at the Royalton Chic Antigua between the 2nd and 16th of May 2024 When we arrived we were told to expect the unexpected but we didn’t even receive what we were expecting or expected to get what we got. This review is written with absolute disappointment and honesty. A new so called 5 star hotel/resort and not to mention the poor response we received through our complaints/concerns and issues, from the overall General Manager at Royalton Chic Antigua or Tui and Tui Rep throughout our stay and since. We spoke with Mr G of Antigua and Barbuda Hotels and Tourism Association onsite, who told us he would pay for a transfer to a 5 star hotel at any cost . He told us unfortunately he had to get this hotel open and run with it and pay the consequences for when the World Cup cricket commences in June and that he couldn’t promise that our experience would improve by the time we left. He made Tui aware of this but Tui didn’t come up with his offer. We furthermore remained hopeful of Tui reimbursing and compensating us on our return, although it seems loyalty means nothing to Tui. Unfortunately, we were not informed prior to travel that we could have had this holiday cancelled and fully refunded or offered an alternate hotel as some customers were, due to incomplete and ongoing building work. Bearing in mind we also contacted Tui 29th April 2024 to ask if this hotel was complete and ready to accept guests and we were told they were. We have travelled the world for over 25 years and have never complained, we understand there are teething problems with new hotels. We have visited the Royalton St Lucia twice and their standards outweigh this hotel. Even the standard room at St Lucia knocks the spots off the Diamond Club room at this resort. They mentioned 7 restaurants and 5 bars on their website. Only 2 of the 7 restaurants advertised opened daily along with the buffet. However, the buffet closed for lunch and evening meals the last week of our stay. The beach bar never opened the whole time we were there. The sports club never served drinks or food. The overwater restaurant was only available to Diamond Club members or paying guests and not as advertised prior to our visit. The Taboo Bar should have opened between 10.00 - 23.00 but didn’t open until 17.00 at the earliest. The rolls and sandwiches at Insomnia cafe were stale/hard by lunchtime. We were served cold/incorrect food or waited up to 2 hours for orders at the restaurants or never received our orders at all. We paid full price for a luxury 5 star experience and received less than advertised. We were mis sold this long awaited break by Royalton and Tui. We endured 2 floods whilst there due to inadequate drainage at this part new build/renovated property. We had to wade through sewage/rainwater/mud to get back to our room. Ground floor rooms were flooded. The roofs on first floor restaurants leaked. One of the affected pools was left full and hoovered/with chemicals added for 5 days to rid the bacteria. The jacuzzi was emptied and left unattended until refilled later that day. So many issues that we cannot mention them all. In the meantime, we would like to give a big shout out to the frontline staff who tried to their best and we thank them and to the beach vendors who helped us out with trips. The resort was short staffed so please be patient with the frontline workers as they are under pressure and embarrassed and are doing their best ❤️ If there were as many staff as were construction workers (350 construction workers we were told - creating extremely loud noise day and night throughout our stay) the frontline workers would have been able to cope better had they had the facilities/ingredients and adequate training to do so. If you’re visiting this hotel in the near future then please be careful of the health and safety issues here. We reported so many whilst here of which weren’t addressed. Hopefully nobody gets hurt at this resort but should the case arise then we have photo and video evidence of all the health and safety issues we reported/recorded. We also have photo and video evidence of the restaurants and bars that were not open and of all the other issues we encountered to back us up.

I had a great flight and my first couple of days in Havana hotel was great, friendly people and more importantly IF YOUR TRAVELLING ALONE I had access to wifi. I WRITE THIS AS IT HAPPENED . so apologies for spelling errors I then came to HOTEL VARADERO 😱 No WIFI AT ALL IN THE ROOMS or around the resort , it barely works in the reception area . I SAY THIS AS ITS DANGEROUS FOR A SINGLE WOMEN TO BE MORE VULNERABLE AND NOT SAFE . You can’t call for help ?? You can’t talk with your love ones ? You can’t get any messages? (If you want to go someone secluded then this is the place for you). A man followed me to my hotel room (pictures will be included as I filmed him From the peephole ) I walked back to my room 9pm and closed my door . There was knocking and someone saying lady open up. He then started to shout - OPEN UP THE DOOR. I was so scared I tried messaging the butler (SILLY ME NO WIFI) I totally forgot the room phone . I waited for a while and armed myself with a bottle and a hanger and opened the door. He was not there I ran to reception crying and asking for help ??? They took a while but security guard came and I told him the whole story . We went to the restaurant to find out his room number , I asked to be moved for me to feel safe ….i was told don’t worry we will post a security guard outside your door ??? The butler cam back and said don’t worry I will stay with you . He asked me if he could get me something, I said yes a drink please. That was at 9.30pm …. BRYAN THE BULTER NEVER CAME BACK 😱😢 he Abandoned me to my fate. I could not sleep all night and when I opened the door to my Surprise, there was no security guard outside outside the door. THIS IS A VULNERABLE SITUATION FOR A SINGLE WOMEN TO BE IN. Not safe at all. No reception call to see if I am ok , did you sleep okay - nothing . I had to stay in my room for my own protection (wasting my money , time , enjoyment etc). I have now armed myself with a spray bottle and a water bottle just in case I have to protect myself again . My warning ⚠️ to all single or solo travellers is this 1. DO NOT STAY IN A HOTEL THAT DOSE NOT HAVE WIFI IN THE ROOMS 2 DO NOT HAVE ICE WITH YOUR DRINKS AS ITS TAP WATER. 3 people have gone down with tummy issues. 3. MAKE SURE YOU TRAVEL WITH PROTECTION 4. MAKE SURE YOUR ROOM IS AT THE FRONT AND NOT AT THE BACK OF THE HOTEL - no one will hear you if in trouble- especially if the neighbours are out in the complex 5. DO NOT BOOK INTO ANY HOTEL THAT DOSE NOT HAVE CAMERAS 🎥 no one will see the CRIME. 6. MAKE SURE YOUR PHONE IS CHARGED. Still this morning no one has approached me to see if I am okay I want to leave as I don’t feel safe here but it lands on deaf ears I am so scared right now I have to make sure I don’t walk in quite places, have to keep looking behind my back just in case he try’s something This may be my first and last solo trip. UPDATE I still was not informed as to what actions they took in regards to this man following me, nothing was done. Please make sure you get the love Cuba information when you arrive as its important information that could really help you out. AGAIN the hotel failed to share this information leaflet which is diabolical considering it has all the numbers & names of who you can reach.

My party of 9 recently stayed at the Royalton Hideaway Riviera Cancun for 10 days in April 2024. Overall, our experience was a mix of highs and lows. Let me break it down: The Good 1. Proximity to the Airport: The hotel’s location, just a 20-minute transfer from the airport, was incredibly convenient. 2. Fitness Facilities: As someone who has stayed at various hotels of this style, I can confidently say that the gym, fitness classes, and instructors at the Royalton Hideaway were exceptional. Kudos to the fitness team! 3. Entertainment and Activities: The entertainment team did an excellent job. There was something for everyone, and even those who preferred a quieter experience found peaceful spots in the resort. The Vibe team deserves special mention for their engaging activities. 4. Spa: The spa facilities were top-notch. We indulged in all-over body massages, which were worth every penny. Remember to negotiate with the spa sellers by the sunbeds for better prices. 5. Pool and Layout: The pools were pleasant, although a tad cold. The overall layout of the hotel worked well, and there were always sunbeds available. 6. Coffee and Ice Cream: The coffee and ice cream parlour was a delightful treat, with little to no queues. The Okay 1. Restaurants: The dining experience varied. The Japanese restaurant stood out, especially the Hibachi table. The buffet was consistently good. The food at the steak restaurant was good but cold plates meant the food cooled quickly. The Italian restaurant was OK, while the Mexican, Indian, and Caribbean restaurants fell well short. Service was hit or miss, except at the Japanese restaurant. 2. Room Service: Punctual and acceptable in terms of food quality. The snack bars around the resort were also okay. 3. Portable Speakers: Fortunately, they are not allowed in and around the pool areas as this has caused an annoyance on previous holidays, we only witnessed one occasion where this rule was flouted. Not So Great 1. Drinks: Cocktails were inconsistent—sometimes too weak, other times too strong or incomplete. The upstairs bar near the entrance seemed to handle mixing drinks better. 2. Shop Prices: Be prepared for steep prices on anything you buy in Cancun. 3. Smoking and Vaping: Despite being a non-smoking and no-vaping hotel, enforcement was lax. Guests openly vaped around the pool areas, and even smoking occurred at the main undercover bar without any challenges. The Very Bad 1. Tipping Challenges: We faced difficulties with tipping due to the lack of 1-dollar bills. The ATMs only dispensed 20-dollar bills, which couldn’t be changed anywhere within the resort, we tried the Casino, Check in, Shop and Concierge to no avail. As a result, we could only tip for evening meals but couldn’t tip the bar and waiting staff adequately. Their service deteriorated over time, and we encountered very unfriendly responses. 2. Beer Restocking: After a few days, none of our three rooms had beer restocked in the fridges. Other items were replenished, but this oversight affected our experience. 3. Bar Staff Attitude: Some bar staff became aggressive, instructing us to bring pesos next time. Towards the end of our stay, waiting staff stopped visiting our group altogether. We were told on the day before leaving that we could only order 2 drinks per person at the bars and if we wanted to order for our group, we would have to order via the waiting staff. This was not possible as the waiting staff had stopped visiting us at our tables and sunbeds. As a result, we spent our final night in the sports bar and missed the entertainment etc. 4. Hotel Response: The day before we left, we had enough and tried to speak to the management. Our complaint to the hotel didn’t yield the expected apology or resolution. Instead, we received a generic acknowledgment that our feedback would be considered. Final Thoughts Despite its potential, the Royalton Hideaway Riviera Cancun fell short due to these issues. We’ve had fantastic holidays at other Royalton resorts and in Mexico before, but this experience has left us no desire to return to Mexico or another Royalton hotel especially given we had paid £20k for this experience.

Our family vacation at Royalton St Lucia was disrupted for two members when a close family member died unexpectedly. Air Canada Vacations submitted a death certificate verifying the death of a parent however Royalton Resoeta refused to offer even a partial credit or refund How money hungry does a corporation have to be.

2week holiday January 31/01/2024 - 15/02/2024 to Royalton Cuba - Cato Santa Maria. This holiday was booked after careful research and trip advisor reviews claiming recently refurbished, al la cart restaurants and 5 star rating and all reviews read praised rooms, food and service rating at 5 star.The reality is: Room The first offered quite frankly stank , the shower was rancid, towels grey, bedding left me speechless. Grey fade yellow bolsters, thin grey sheets, no light switches to switch off main lamp and bedside lamps. We were moved the next day but quite frankly if I could have gone home I would, but we live in the UK. Quiet frankly I could have wept. To set the tone after a 9 hour flight and a 5 hour taxi journey we were greeted with 2 soggy grey hand towels and an un drinkable cocktail. As for the food it speaks volumes when you are yearning for the in flight meal on the plane home. Food- yes we recognised there would be shortages but what was served was always cold, swimming in oil and overcooked and most evenings the al la cadre restaurant served chicken, fish, inedible stringy beef and even pasta was ruined by the sauce. Before the second week we and my husband both ended up with tummy trouble and I came home half a stone lighter having lived in boiled and Cuban rice to prevent further upsets and partner likewise. In the last week there was a chicken heist- no more roast chicken and no morning breakfast eggs, no bacon and bullets for cereal. Bread was lovely butter horrible, and yogurt resembled blancmange. Best meal was cheese and ham toasties in Varadero. Drinks - water only and bottle of rum in the room, rum if wanted replaced weekly but we didn’t want it and no alternative offered. Drinks in bar were premium labels but no mixers and wine was variable, often no red and beer ran out on at least 2 occasions and there was no sparkling wine, Prosecco or champagne on offer. Cleanliness - main bedroom after being moved was fresher than previous but bathroom was musty and humid and towels unspeakable. Grey and at best thick but more often thin and stained. Butlers everyday tried to be helpful asking what we needed but obviously couldn’t deliver, clean white sheets (sheets were only changed twice) clean white towels a fresh airy bathroom and bedroom and proper pillows. Their time would have been better employed with the maids scrubbing rooms clean. On at least four occasions I woke soaked in perspiration having dreamt that I was drowning in a mosquito infested swamp and during the last 4 days despite air con clothes in the wardrobe were soaked and smelly. Luxury rating 0, star rating 0. We have to Cuba 5 times before in 5 star hotels which although sometimes experiencing food shortages the bedrooms and environment were 5 star. We never ever stayed in anything like this hotel let alone a hotel purporting to be a 5 star. On a positive note, although hard to find, the staff were helpful although at times looked embarrassed, some staff worked incredibly especially bar and pool bar staff and gardeners and chambermaids while others stood about watching. The general manager when asked our view didn’t stay long to hear what we had to say. To summarise the best part of the holiday was taxi ride back to Varadero, the toasties and coffee in the airport and in-house flight meal and arrival home.

Royalton - Negril, Jamaica Review The hotel is nice but not 5*. Lots of maintenance and finishing touches needed, eye for detail is required over the site. Such a beautiful location, clear waters and lovely beach. The staff were amazing, we met and were looked after by a number of lovely people, it is them that made the holiday a great experience. The food - the buffet restaurant had a good selection for breakfast with local food also represented. The other restaurant’s need to improve the quality of the food, the Italian needs to reflect Italian cuisine very poor, the seafood was overcooked, pasta dry and pizza too much dough and not enough topping. The Caribbean restaurant - food was lukewarm, hard due to undercooked and lots of bones in the curry. This restaurant should be a platform to show off Jamaican cuisine but failed to show the richness of Jamaican cooking. Never heard of Rice & Peas casserole!!! The steak and Japanese restaurants were palatable but chips were cold each time in the Steak Restaurant. Evening entertainment was good. The hotel were handing out surveys for holidaymakers to complete and a manager came to the beach along with her staff asking everyone to give a good review but when we gave feedback that the food was below par, she chose to ‘gaslight’ us into believing we were mistaken as to the quality of the food served. On that day we saw so many staff taking orders on the beach but prior to and after the survey, service was scant on the beach. Would we go back? No. Would we do another Royalton? Based on this experience. No.

Royalton Grenada is a great place to stay. The location is amazing, the beach has crystal clear water, white sand and beautiful sunsets. The staff is very nice and friendly, they do their best to make the guests happy. The only thing that should be improved is the food. The restaurants often run out of ingredients, which is a bit annoying and not what you expect from a five start resort. My overall experience was anyway amazing! I wish I was still there 🙂