customer
Organized
Organized, responsive, and knowledgeable.
Response from Royal Medical CenterMar 17, 2023
Hi, Thanks for the 5 stars! Kindly, Royal Medical Center

Royal Medical Center is dedicated to providing Hormone Therapy to the general public to optimize hormone levels, regain youth, and better one's overall well-being.
Royal Medical Center (royalmedicalcenters.com) has 1,887 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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customer
Organized, responsive, and knowledgeable.
Response from Royal Medical CenterMar 17, 2023
Hi, Thanks for the 5 stars! Kindly, Royal Medical Center
customer
The best ever
Response from Royal Medical CenterMar 15, 2023
Hi, Thanks for review! We take pride in being the 'best' clinic out there! Kindly, Royal Medical Center
customer
Couldn't say a bad thing about my experience/results until today. Month and a half into therapy. Realized that my card had been charged $195. Called to verify the charge. Never told upfront they would be auto drafting on 13th every other month While on phone asked when next supply would arrive, cypionate is running low. Told I had been taking double the RX amount. I take fault for misreading the instructions they are somewhat unclear and have never injected however I called the day before first injection for clarification and was told over the phone the incorrect dosage, which was double the normal amount. Told to pre-draw syringes and measure out what I have left and space it out over the next three weeks. Because it's a controlled substance they cannot ship it sooner. Told them to cancel my subscription after this upcoming supply arrives they want a 195 cancellation fee. Accidentally dropped a vial of Gonadrenaline 2 weeks ago, they charged me an additional 60.00.
Response from Royal Medical CenterJan 8, 2024
We appreciate your feedback and understand your concerns about recent experiences. After reviewing your file, we observed three declined card instances, and we want to address each point with clarity. As outlined in the agreement, charges are scheduled, and ensuring sufficient funds are available is the shared responsibility of our clients. Regarding the confusion about dosage and the accidental damage to the medication, we regret any inconvenience caused. However, it's crucial to handle medications responsibly, and we are unable to provide free replacements. However, we didn't charge you any cancellation fees; instead, you settled your balance due at the end.We value your feedback and are here to address any further concerns.
Ricky
Very professional and prompt with any questions I have. Highly recommend.
Response from Royal Medical CenterMar 22, 2023
Hi Ricky, Thanks for the review! Kindly, Royal Medical Center
John F.
Superb service and professionalism
Response from Royal Medical CenterMar 14, 2023
Hi John, Thanks for the review! Kindly, Royal Medical Center
Customer
Answers email or calls back via phone quickly. As well as very courteous and friendly staff.
Response from Royal Medical CenterMar 14, 2023
Hi, Thanks for the review! Kindly, Royal Medical Center
customer
Extremely fast. Great customer service and support. Dane was extremely helpful in answering my questions.
Response from Royal Medical CenterMar 13, 2023
Hi, Thanks for the review! Kindly, Royal Medical Center
customer
I am very happy with my experience thus far. Royal worked with me on getting all set up by accepting blood work that i had recently had done, this expedited my check in process and i was able to start TRT pretty quickly. Everyone i have delt with from Royal has been extremely helpful and kind to me and my Doctor is very knowledgeable and good at explaining things and answering questions in a way i can understand. Overall i am very happy. Im now into my second month of TRT and feeling better than I have in a long time.
Response from Royal Medical CenterMar 13, 2023
Hi, Thanks for the review, we are happy to hear you have been feeling great! Kindly, Royal Medical Center