Rover.com | Pet SittingReviews of rover.com

Always get great service with Valerie. She takes great care of Bandit’s every need.

The lady that boarded the 2 dogs. I had was completely unprofessional, didn't even ask me for proof of vaccinations, and then said, she would extend and didn't. She never once told me that she was struggling with the dogs. And then when I asked to extend, she said that, why would I think she was going to extend well, because she told me she would and then expected me to come get the dogs when I told her I was 8 hours away that's why I was going to extend She also said that the dogs were not potty trained, which is false. Because they're in a new boarding facility and they haven't had any accidents. This makes me wonder if she was even taking care of the dogs.

Nous avons signalé une expérience de garde particulièrement préoccupante concernant notre chien : manque de communication, absence de nouvelles rassurantes et retour de notre animal dans un état inhabituel. Nous avons également signalé un commentaire publié à notre sujet, que nous considérons comme injuste et particulièrement préjudiciable, puisqu’il recommande clairement aux autres utilisateurs de ne pas faire garder notre chien décrit comme agressive ce qui nous a jamais étaient communiqués durant toutes la garde qui a durée 15jours. Malgré la gravité de la situation, Rover n’a pris contact avec nous qu’après trois semaines pour nous informer qu’une investigation allait être menée. Nous comprenons qu’une vérification puisse être nécessaire, mais nous ne comprenons pas qu’un commentaire nous portant préjudice ne puisse pas être retiré ou au moins suspendu pendant l’examen du dossier. Nous avons aujourd’hui le sentiment que notre expérience et nos inquiétudes ne sont pas traitées avec le même sérieux que les accusations publiées contre nous. Nous attendions de Rover un accompagnement impartial, une véritable écoute et une protection équitable des deux parties. Cette situation nous a profondément déçus et a fortement remis en question la confiance que nous pouvions accorder à la plateforme

Easy to use!

I met a really nice sitter. Very professional. Treated my pet as their own. Was able to meet with her before hand to make sure it was a good fit. Could make reservations quickly. I will not use a boarder anymore. I love the personal attention my pet gets instead of being one of many at a boarders location.

Carlee took excellent care of my dog. I had never left her with a dog sitter before and I am delighted by how well it went. I would highly recommend Rover and will use Carlee again. Plus my house was spotless upon my return.

The family was absolutely amazing! Kept me informed on everything. My babies loved them

BEWARE OF ANGELA G. Sitter in Montreal Quebec I used ROVER in Montreal Quebec for pet sitting services. The web site is archaic and difficult to navigate through it. Even so, I booked a sitter, ANGELA G. for the day to sit my pet. ANGELA G. walked off the job within an hour. She left my keys on the counter, left my dog unattended and the door unlocked and just left! She also stole money from a money envelop. She ghosted me and I never found out what happened. ROVER was terrible at investigating the situation as ANGELA G. deleted the request for service before I could pay for it and therefore, I can't leave a review and Rover would not pursue anything since there was no formal booking through THEIR web site. They did not bother to search the history on the sitter's profile! I filed a police report. ROVER has plenty of losers trying to make extra money but have no skills when it comes to caring for pets. Oh and ROVER, please refrain by responding with one of your generic responses. It has already been determined that you are useless when it comes to problem solving, customer service and accountability. Also I notice how the "positive reviews", 5 star, are actually prompted reviews generated by AI and programmed to appear at the beginning of the reviews by ROVER! YOUR pet sitter ANGELA G. got away with pet abandonment and theft! UPDATE AFTER YOUR RESPONSE: Yes, I see how all the responses are signed by a LEXIE or RYAN. Real people my ass! Your data base tells you which response to click on! It's the same response all the time! It's even written above that this company uses AI to respond!!!! And with the repetitive themed complaints continuing, it's obvious you are doing nothing. Interesting that you don't deny that the positive reviews are actually generated reviews, probably by a team working for ROVER. DISCUSTING.