Rover.com | Pet SittingReviews of rover.com

Jason was warm, kind and took great care of my pup. I got daily photos and updates, it made my vacation even more enjoyable knowing he was with such a wonderful person.

Elendig app. Inde den blev lavet om til Rover fungerede det fint. Nu kommer der intet op om hundepasning. Bruger Pawshake i stedet for.

In terms of the app its very good apart fom when you are replying, the letters stick so I have to keep shutting down the app

I met previously with a sitter to have my pet and I become a little acclimated with her. I trusted she was a good fit. My dog has white fur with some small black patches. Upon pick up, my dog was covered in black dirt and his eyes were full of drainage. This is not how I left my dog. The dog bed I sent with him was not returned to me nor replaced. My dog had to see his vet which concluded he had an eye infection from the sitter home and the bill was $200. I reached out to the sitter and she agreed to replace the bed however she never showed up when we decided to meet. I reached out to Rover and was not assisted well. Rover refuse to help me cover my vet bill and replacement of my dog bed. This was the worst experience and I will never use this service again. I was told you leave your pet at your own risk. I will continue to leave my reviews to help others be aware. I try not to discriminate of some people but I should have known the sitter was bad news when I pulled up to her house in Pontiac Mi. Never again.

Misleading pricing - hidden service fees on top of dog walker fees. Unreasonable holiday prices applied to all days of booking for one holiday that falls under the booking. 50% cancellation charges without notifications. Do not recommend.

Pésimo servicio para los cuidadores y sin más te cierran la cuenta sin dar más oportunidad, después de haber trabajado unos meses con Rover y haber hecho todo súper bien con buenas reseñas e incluso con clientes que repiten. Por ayudar a crear un usuario a una vecina para reservar un servicio cerca a mí casa, resulta que recibo un correo de Aviso oficial para cesar y desistir de toda actividad en Rover.com. oficial Me dice está chica por correo que la cuenta era duplicada y que he creado múltiples cuentas pero lo que no era así; cree está cuenta para que la señora reservara un servicio y sin más deciden cerrarme la cuenta de ella y la mía sin aceptar ninguna explicación y diciendo que son las políticas de Rover apelé la decisión que tomaron y no quisieron ayudarme, es más me hicieron perder el tiempo un tal Jerome que estamos investigando tu caso y que adjunta para información, hasta me pidieron datos personales y no entiendo para que. No confío en esta app, te desactiva la cuenta pero igual sigue con todos tus datos, mala atención y pésimas condiciones para el cuidador que se supone es el que mantiene la app.

After talking with the sitter and getting a better understanding of her home environment, we mutually decided it was not a good fit for my pet and she cancelled the reservation. She assured me I would get a full refund. I noticed the cancellation did not seem to be processed until the next day, but I didn’t worry about it. 6 days passed with no refund and I reached out to customer service and I was advised that I should expect a full refund in 72hours. I finally received a refund for only half of what I paid 2 days later. When I contacted customer service about it, all I got was the run around and I was told I would have to ask the sitter to refund the money. But they had deleted all evidence of the booking from my account. I had to ask for her contact information. According to her, she had already approved the refund but she agreed to resubmit the refund information. As yet, I still have not received any additional refund. Rover provides no added benefit of vetting or financial protection as far as I can tell. The company just grifts money off of people trying to make a little extra cash. It provides a platform and that’s about it. The app/website works well thus the 2 stars instead of one. Will not use again. Addendum: Rover replied to this message and asked that I call the number provided and give them a second chance to get it right. Well, I called them. And you guessed it! They repeated their script and I still won’t be getting a refund. So not only did I have to scramble to find another sitter at the last minute because the Rover sitter was not providing services as advertised, she was also allowed to keep my money. Rover offers zero consumer protection and only vets sitters after there is an incident (like after your pet is injured or neglected). I stand by my initial assessment of this useless company. You may as well use random luck to find a good and trustworthy sitter. Their presence on Rover means absolutely nothing. I’m changing it to 1 star because they wasted my time on that phone call.

Rover took payment several times from me for different bookings, then i would find out the day of the booking the owner had a large vicious pitbull or similar who was aggressive toward my dog that wasnt mentioned in the sitter profile, or find out it was someone else minding the dog that i felt uncomfortable with, or find their place stinking of pee and poorly maintained. When i would refuse to leave my dog with them, Rover took half the money anyway each time. There are many dogsitters out there who are not fit to mind dogs and just want your money. Rover doesnt give refunds on hundreds of dollars for multi day holiday reservations. I was lucky to find a good sitter around 50% of the time. After 3 times dealing with unfit dogsitters im never booking with Rover again.