Rover.com | Pet SittingReviews of rover.com

Easy. Helpful. Great service.

Smooth transactions, good customer service.

Addison is the kitties best friend. Wonderful job and thank you so much!

Rover’s sitter are not vetted properly and not held to accountability, and on top of that Rover is not accountable for there sitters. This seems like a good business plan but they are definitely more interested in making money than satisfying there customers kind of like the way our country is turning.

Rover is easy to use and I found a great sitter on the site. My babies love Audrey and she is very dependable. I’m so happy with the service I have received.

Zuri’s home was bright and welcoming. The house pups are well trained and socialized. My pup got along with them well. I had not been away from my fur baby more than a few days and was a bit nervous, but Zuri was great with the photo/video updates. My dog had to Ahava vet visit during his stay. My daughter transported him to his appt and back. Zuri stepped right in making him comfortable and administering meds as needed. I appreciate her love for animals. My dog loved it there. He has a sitter for life!

This review contains my overall experience using Rover for over a decade up to this point. Recently, I had a good experience with a boarder. But just prior to that, We had an experience with a sitter who had created a sanitation issue where the dogs were kept. Unfortunately, over the past few years I’ve been running into more inconsistency and more neglectful sitters than I used to. And Rover’s platform doesn’t seem to be doing a great job weeding this out lately or taking proper responsibility after the fact. It’s not that I can’t sometimes find a great sitter… It’s that something has caused the consistency in quality experiences I’ve had to decline. I’ve mentioned this to others and heard similar things from friends. Unfortunately, that decrease in quality has also come with an increase in cost to use Rover as well. Rover is taking larger percentages, without improving the quality of my experiences. In fact, they’ve gotten worse. And when they are bad, Rover has done a poor job of taking their share of the responsibility if something goes wrong. I’m guessing it’s due to both to a pandemic related expansion and Rover becoming publicly traded in 2021 which inherently comes with shareholder pressure to increase profits no matter what. Before that, I had many less bad experiences finding good sitters, and honestly just better follow through if I did have a poor experience. For anyone looking to use Rover, I would highly recommend not relying purely on Rover’s ratings. At the very least, meet the sitter and inspect the location the animal will be before you confirm a booking. And check in regularly with the sitter. From my experience, the platform itself is ok, but they could implement more safety precautions. Also the fees are much higher than they should be, given the actual services provided and responsibility Rover is currently taking. If Rover is going to take what is currently nearly a 30% cut, I would expect them to act much more responsibly to prevent a bad experience and do much more if someone has one.

I do not like that you already take 15-20% from the sitters and then charge an extra fee on top of that to people using the services. That is greed!