Rover.com | Pet SittingReviews of rover.com

The sitter was excelent her name is Felicita in St Cloud area. Super happy.

Efficient and easy to use

Wonderful dog care provider

Good job. Rover people did a good job

Jeremy B. We used Jeremy several times in the past and he was very good and our pets, both cats and dogs loved him. However, in February we went to Mexico for a trip planned well in advance. On the first day we arrived in our suite, we got a phone call from the security company telling us the fire alarm was going off in our home. We tried repeatedly to contact Jeremy by text and phone call to which he did not respond. I could see on our security cameras the firemen and paramedics standing on the porch. We were terribly upset and frustrated with the fact we could not reach him to find out what was actually going on. Eventually he did call us and state that a little piece of cheese had fallen off a pizza he was cooking and he would clean it up and lied to us about the firemen being at the door. Well that didn’t happen as when we returned home I went to use the oven and smoke came billowing out of the oven where we had to shut it off and wait for it to cool before we could clean it before we could again use it and it was obviously not just a small piece of cheese . Obviously, it was not cleaned as he had stated. Then 2 days later, I was monitoring the security cameras as obviously we were now uncomfortable and uncertain if our home and pets were being cared for properly. So, 2 days later I continued to watch the security cameras to make sure everything was being done and our home and kids were being taken care of and not abandoned. It was around feeding time, and I could see the dog bowls on the counter and no one there. I then texted him and ask about what was going on. He replied that he was at home watching the super bowl with his wife and got quite nasty about it. He then texted back at 2 days into our vacation he quit and would contact Rover to hopefully find someone to fill in for him if they could. He then left, leaving our dogs in the house without anyone to care for them and our cats without care also. We then contacted Rover ourselves. They attitude was “well we will see if we can find someone in the area to fill in for Jeremy.” They were unprofessional as was Jeremy. They did not try to find anyone and had the attitude it wasn’t their problem, why don’t we see if we can find someone to fill in. Didn’t we have family or friends that could fill in? They only friend I had that would have been able to do so was in California, the next one lives out of state and we have not family to speak of that would have been able to fill in. The company is unreliable as is obviously Jeremy. When you can’t depend on the person and/or company to take care of what you paid in advance for and now our vacation is ruined, we are in a panic trying to decide if we should end our vacation that had been pre-paid far in advance and try and get a flight home from Mexico. Which flights from Mexico are almost always fully booked. We didn’t sleep much that night. Also I leave a large tip for Jeremy every time we had used him in advance where he can take it with him so he didn’t have to return to get it. I texted him stating that he was not entitled to the tip. He texted back that he had already used it for gas and food but would leave the rest. He was basically only here 2 days and took a large percentage of the tip I had left. I don’t see how he can feel justified in taking such a large percentage for a job not completed, no one to replace him, leaving food behind that couldn’t have cost what he said he had used, for food we would not eat. This was such a horrible experience, that we will never ever use Rover again as they are a horrible, unreliable, appalling, undependable, disappointing, service company. I had to pay for the service in advance which means that Rover and Jeremy were paid for a service for a week for care and service we did not receive. This ruined our vacation and upset us and our kids for lack of service, and unfulfilled contracts. I am saying don’t rely on this service as if there is ever a problem, it won’t be fixed, your contract won’t be fulfilled and they simply do not care as long as they get their money. It will be your problem should anything happen. Look elsewhere for a pet sitting service, I can speak from experience. We have since interviewed other pet care services and providers as we will never use Rover again. Believe me there are a lot of more qualified, dependable services out there. We were informed by several of these services that Rover does not properly vet their sitters and they are similar to Uber in hiring sitters. If I could give a 0 star instead of 1 star I would. It was a horrifying experience, one that I would not want anyone else to experience. Rover did refund the days he was not present and contacted me by email several times pretending to try and make things right, which they never did.

Marnie, our gorgeous 6 year old Cocker Spaniel, is lucky enough to go to Nicoleta (Nic’s Doggy Haven) throughout the year when we’re abroad. She absolutely adores Nicoleta, we count ourselves very fortunate to have found such a loving dog-sitter. Marnie is in her second home when she is with Nicoleta, who loves her as if she were her own dog, we could not be more grateful.

Easy to use, great resources, vetted dog sitters and insurance coverage!

Rover makes it easy to find good option’s for pet care.