Sarah S.
Rover will not protect you or your Pet…
Rover will not protect you or your Pet - DO NOT USE THEM! DO NOT TRUST THEM OR THEIR PROMISES TO PROTECT YOUR PET! They are LIERS! Rover was the first, and last, dog walking service I will ever use. I signed on a lovely dog walker to walk my puppy. There had been multiple walks with no issues whatsoever, the dog walker even gave me beautiful reviews and very positive feedback that my dog was one of the best behaved they had ever worked with. Then after one incident, that occurred when the dog walker was distracted, ROVER refused my request to file a claim. Instead of filing the claim as they should have, they dropped me as a customer, removed me from the app, deleted all evidence that the incident occurred ON THEIR WATCH and refused any further communication. Rover's response is very disappointing - this is exactly what they told me after they pulled my account and expressed there was nothing else they can do. Very sad that they can only provide you with a template automated response providing the support contact info but when you call they can not actually provide you with support or assistance.
Response from Rover.com | Pet SittingMar 10, 2026
Updated response: Hi Sarah, thanks for reaching out to us again. We understand your frustration and appreciate your feedback. We encourage you to reach out to ur 24/7 Rover Support team is available at 888-453-7889. - Mandy Hi Sarah, we're sorry to hear that this was your experience with Rover. While this is not the typical Rover experience, we take feedback seriously. Our Trust & Safety Team continues to be available to support you 24/7 at 888-727-1140. Please don't hesitate to reach out to us if we can provide you with any further assistance. -Lexie




