Consumer
Sitter never showed up!
Second time our sitter forgot to show up. We called emergency support. We got someone in another county who didn’t know what day it was. She actually said “no worries” about the fact that in over 24 hours no one has come to take care of our pet. Then she mentioned she would refund our day. I told her I don’t care about the refund, I care about my pet.She said she would email the sitter. We already did that multiple times!! No support if there is an emergency!!!!!
Response from Rover.com | Pet SittingMay 16, 2026
Hi, we're sorry to hear that this was your experience. While this is not typical of Rover, we take feedback seriously. Our goal is to ensure every user can book trusted pet care and have a great experience, and we regret that wasn’t the case for you. We’d love the chance to make it right and meet your expectations. Our 24/7 Rover Support team is always available at 888-453-7889. -Lynn




