Eva
Unprofessional
I can't really comment on the actual service since it was impossible to set up the service. The company requires you to create an account with them, give over all your information (address, phone, etc) and then requires verification codes by phone. That is pretty normal. But after trying two phone numbers (and waiting for ages) the codes never came. It tired again. No codes. Ever. Then after dealing with AI help that is not at all helpful, and waiting on a real person to contact me, I was told the best they could do is have me try again the following day in the hopes it would work then. I am supposed to trust my beloved pet to a service whose form is poorly set up (that's another story) and who can't manage to have their own process actually function? I went somewhere else.
Response from Rover.com | Pet SittingMay 15, 2026
Hi Eva, thank you for your feedback on our app. We’re sorry to hear that you experienced these issues, and I’ve shared your comments with our product team. If you need any assistance, don’t hesitate to call Rover Support at 888-453-7889. We’re here to help. -Lexie




