Rover.com | Pet SittingReviews of rover.com

Rover banned my account and suspended my sitter, claiming my review and booking to be false, just because we are next-door neighbors. This app has terrible customer service, no way to get ahold of anyone to restore either of our accounts. My neighbor has always watched my dog when I go out for the weekend and she just started using Rover so I hired her through the app as she just started her Dinner Rover sitting service, and then Rover banned us both which is unfair and frustrating because now I can't even access other sitters if she is not available when my dog needs to be watched. Shame on you Rover and your terrible treatment of customers and sitters, I guess I'll have to try Wag or some other app that hopefully respects their customers and sitters. Awful customer service that we cannot even get ahold of anyone to resolve and our emails go untesponded to.

Our fur babies are our family. It is of our highest priority to ensure they are well taken care of during our time away. This is our second time utilizing Rover and we have been 100% satisfied. The fur sitter was attentive to each individual fur baby’s needs and personality. The communication between the sitter and us was phenomenal. We were notified at the start and end of each visit. Receiving a “report card” about each pets status along with pics. Jill demonstrated compassion and was attentive to each cats needs. Taking the time out to sit on the floor playing with them and petting them. The services we received through Rover put us at ease. No worries while we were away! We will be booking with them in the future. Thankfully their app is easy to navigate.

My sitter gets ONE HUNDRED stars. But the way the Rover corporation handled my inquiry asking them to cover the cost of extra flea meds when my dog, who has received topical prescription flea meds every three months her entire life and remained FLEA-FREE for more than 15.5 years, "coincidentally" came home from her boarder's with fleas, was unprofessional, upsetting, and, quite frankly, cheap. I now know that Rover is run by the same kinds of people who run Uber (and that is NOT a compliment) and that this corporation will do everything possible to take absolutely no responsibility for unexpected events that happen while a pet is being boarded through their organization. They are there to take our money. Period. After that, Adios! I now know what to expect from the Rover corporation: NOTHING. Thank God my sitter's sense of responsibility and character is exponentially greater than that of the moneygrabbers who run this company. (BTW, have some respect for your customers: [1] You're an American company who only provides customer service via the Philippines? That is just plain RUDE. [2] You tell your reps to tell your customers that pet-owners are required to make a $250 "contribution" toward the cost of unexpected events that take place while our pets are being boarded? A "Contribution" is voluntary. This is NOT voluntary. If another dog attacks my dog while under a Rover sitter's care, Rover makes it MANDATORY that I pay the first $250 toward her vet bills. That is not a "contribution." That is a DEDUCTIBLE. [3] Take a listen to how chewy.com deals with its customers. You might learn how to treat your pet parents with some decency and respect. I doubt it, but it's worth a shot.)

Kayla was very responsive & came to our house to meet Brady. She sent a picture of him while we were gone even though it was only 2 days. We will definitely use her again

Our boxer loves staying with Sarah and her family. She comes home happy and tired. Sarah is very responsive and accommodating.

At Rover, it is easy to find a pet sitter that you can rely on. There is peace of mind that your loving pet is in good hands. During holiday season it does get very expensive , but you can still find someone in the last minute to take care of your pet. You also end up meeting pet lovers and learn a thing or two about pet caring. Rover service is reliable. If there is last minute cancellations , they are very supportive in finding another pet sitter and give little discount. Overall user experience is good about the website. It is easy to use both on mobile and laptop.

Trust worthy. Fantastic job.

Service was great. Animal sitter took great care of my dog and cat. I was initially very scared to have an unknown person take care of my pets. They are like your children and you want someone to care for them the way that you do. I couldn’t have been more pleased And I will use this sitter again.