Rover.com | Pet SittingReviews of rover.com

Fast efficient to make the last minute arrangements. Very friendly-sent pictures during the day. Would highly recommend. Will use again when we are in Tampa.

Penny was very nervous and Lexi took very good care of her and even slept with her at night. She sent lots of pictures so we knew how she was doing.

I am so pleased with my experience with Rover.com. I found a sitter, Elizabeth K, for our dear feline family member and she was amazing. The application made communication with her simple and her amazing reviews made the choice to trust her so easy, and we were not disappointed. Our dear kitty was so well taken care of and we had a great vacation because we weren't worried about him one little bit.

Ivania is loving and caring with my dog. She is extremely responsible with her. I feel totally confident that my dog is in good hands when I say goodbye to her. I highly recommend her services.

I trusted Rover to care for my pets while I was away, and instead I came home to one of the most frustrating experiences I’ve ever had with a pet care service. I booked five scheduled visits with a sitter. Before the booking, we met in person and clearly agreed on the visit times and exactly what would be done during each visit. None of those expectations were met. The sitter arrived more than two hours late to every scheduled feeding. When you’re caring for animals, feeding times aren’t optional. They’re important. Despite that, Rover considered this acceptable. The sitter also failed to complete basic agreed-upon tasks. Wet food was left sitting on paper plates on my floor for over 24 hours instead of being cleaned up after each visit. Used litter waste was tied in a bag and left inside my apartment instead of being taken outside as we had discussed. The most unbelievable part happened before the job was even finished. We still had one scheduled visit remaining, yet I received a message saying my house keys and key fob had been returned to the lockbox. The problem? The key fob is required to enter my building. By locking everything away early, the sitter made it impossible to complete the final visit without accessing the lockbox again. I never authorized my keys to be returned early. When I contacted Rover, I expected accountability. Instead, I got delays, canned responses, and offers of account credit instead of actually addressing what happened. A credit is meaningless when the issue is the welfare of my pets and the complete lack of professionalism shown throughout this booking. After days of getting nowhere, I filed a complaint with the Better Business Bureau. Even then, Rover’s response ignored many of the issues I raised and focused on offering compensation instead of acknowledging the failures in service or explaining how this would be prevented in the future. Rover markets itself as a trusted platform for pet care. My experience was anything but trustworthy. If sitters can repeatedly arrive hours late, fail to perform agreed-upon care, abandon basic cleaning responsibilities, return access keys before services are complete, and Rover still refuses to meaningfully address the situation, then pet owners should think carefully before trusting this platform. My pets deserved reliable care. I deserved the service I paid for. We received neither. I will never use Rover again, and I cannot recommend them to anyone who expects dependable care for their animals.

Our sitter was excellent

Rover wirkt wie ein zeitgenössischer Zuhälter: Die Plattform durchsucht – wahrscheinlich mithilfe von KI – alle Nachrichten und droht Tiersittern dann mit Kündigung, ohne konkrete Beweise vorzulegen. Konkretes Beispiel: Wenn ich jemandem meine Telefonnummer gebe und diese Person sich nach dem Kennenlerntermin entscheidet, nicht bei mir zu buchen, sperrt Rover mein Konto. Das ergibt für mich keinen Sinn, denn man könnte die Nummer ja ohnehin beim persönlichen Termin austauschen – das System verhindert das gar nicht wirklich. Zur Plattform selbst: Grundsätzlich funktioniert die Seite gut, aber die Gebühren, die auf beiden Seiten abgezogen werden, sind einfach zu hoch. Mein Hauptkritikpunkt: Die Art der Überwachung und die unbegründeten Drohungen gegenüber Tiersittern finde ich nicht in Ordnung. Wenn euer System "Umbuchungen außerhalb der Plattform" nicht zuverlässig verhindern kann, solltet ihr euch eine bessere, fairere Lösung einfallen lassen – anstatt Konten ohne Beweise zu sperren und Tiersitter unter Druck zu setzen.

Cynthia Alexander kept our two dogs so well and sent us photos every day. She walked them, gave meds, and sat with them on the couch and petted them three times a day! She used to be a nurse! It was perfect!! You will love her!