Ryan S.
Rover Takes Zero Accountability
I've had mostly good experiences, with 1 sitter in particular. However, my issue is with Rover as a service. Rover is simply a payment collection service. They don't actually take any accountability for their sitters. When you have a bad experience, they direct you to handle it with the sitter because they (Rover) are just the middleman; they don't actually care about your pet. They won't follow up with the sitter with your concerns, e.g. showing up 3-6 hours late, staying 3 out of the 30 minutes, etc. That's "your problem," not theirs, according to their support team.
Response from Rover.com | Pet SittingJun 28, 2026
Hi Ryan, we're sorry to hear that this was your experience. While this is not typical of Rover, we take feedback seriously. Our goal is to ensure every user can book trusted pet care and have a great experience, and we regret that wasn’t the case for you. We’d love the chance to make it right and meet your expectations. Our 24/7 Rover Support team is always available at 888-453-7889. -Lynn




