Schatze P.
Sitter abandoned & Rover not responding
Part of why you pay sitters over Rover and pay the insane service fee to them is the “Rover Guarantee.” We never needed to use it in the past until our latest (and now last) booking. Our pet sitter messaged us saying she needed to leave our dog the next morning at 10.30 when she was supposed to leave at 19.30, and that we need to find someone to “check in” on him during that time. It is illegal to leave a dog alone in Sweden for more than 6 hours. We rang up friends and old sitters frantically on our last night of vacation instead of enjoying it and finally got a past sitter to watch him at the last minute for a premium. I reported this to Rover via chat with detailed info and they just asked me the same questions “to confirm” the details over and over. Then they said they’ll need to respond to me via email. They take multiple days to respond and each email is just asking the same questions “to confirm.” I have then consolidated every repeated question and answered them all in one mail and asked them to please push this process forward and have not heard from them in weeks. There is NO Rover guarantee.
Response from Rover.com | Pet SittingAug 23, 2026
Hi Schatze, we're sorry to hear that this was your experience. While this is not typical of Rover, we take feedback seriously. Our goal is to ensure every user can book trusted pet care and have a great experience, and we regret that wasn’t the case for you. We’d love the chance to meet your expectations. Our 24/7 Trust & Safety team is always available at 46 8 446 823 37. -Lexie