Kristine
Horrible First Experience
My sitter was very unprofessional, verbally offensive, harassing, and intimidating! Our sitter made no effort to connect with my dog, who was barking at her a lot. Our dog does not bark at people that much, but with her, he didn't like her. Red flag! She wore her LARGE sunglasses in the house, which alarmed him, and she turned on a big light in the family room and left it on for 4 days until I told her to turn it off. We have Ring cameras in our home. She sent me a text telling me she played Lynx sounds to intimidate my small dog, Ozzy, from barking. It only caused him more anxiety! What made things worse is that on the last day she didn't give them any water. They were without water for 24 hours! We live in an area where the temperatures reach 100 degrees daily. We are lucky we got home when we did. She didn't follow the printed directions. When we asked her about some of the things we could see, that was when she became verbally abusive. I have submitted all of the documentation, screenshots, and videos, and nothing has been resolved with Rover. I would definitely not use them again! Protect your pets, because Rover only cares about their sitters who try to leave their website and be hired personally.
Response from Rover.com | Pet SittingAug 23, 2026
Hi Kristine, we're sorry to hear that this was your experience, and we hope your pets are doing ok. Our Trust & Safety Team continues to be available to support you 24/7 at 888-727-1140. Please don't hesitate to reach out to us if we can provide you with any further assistance. -Lynn




